> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel and refund a payment in Stripe

> Cancel subscriptions and process refunds directly in Stripe.

Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. This guide walks you through performing these actions directly in **Stripe**.

## Cancel a subscription in Stripe

* Log into your Stripe account.
* Open the **Customers** tab.
* Search the **customer's** email address in the search bar.
* Click on their **Stripe** profile.
* Scroll to **Subscriptions**.
* Click `x` on the right side of the Subscription that you wish to cancel.
* Then, select **Cancel subscription**.
* In the prompt, select the date of the cancellation.
* Click **Cancel subscription** to apply:

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## Refund a payment in Stripe

* Log into your Stripe account.
* Open the **Customers** tab.
* Search the **customer's** email address in the search bar.
* Click on their **Stripe** profile.
* Scroll down to **Payments**.
* Click `…` on the right side of the Payment that you wish to Refund.
* Then, click **Refund payment**.
* Complete the prompt and select **Refund**:

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