> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Cancel and refund a transaction in PayPal
> Process refunds and cancel subscriptions through your PayPal dashboard.
When you need to process refunds or cancel subscriptions for your customers, **PayPal** provides straightforward tools to handle these transactions. This guide walks you through refunding transactions, canceling subscriptions, and setting up automated notifications for your team when cancellations occur.
## Refund a transaction in PayPal
To refund a transaction in your PayPal dashboard:
* Go to the **Activity** tab in the header
* Select **Refund** next to the transaction you'd like to refund
[Learn more with PayPal](https://www.paypal.com/ca/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780).
## Cancel a subscription in PayPal
### Cancel a customer subscription
* Log into your PayPal account
* Click **Sales** in the top menu
* Select **Subscriptions** under the "Sales Channels" section
* On the Manage Subscriptions page, select **Subscriptions** from the left sidebar
* Select the customer whose subscription you'd like to cancel
* Click the `…` menu and select **Cancel Subscription**
* Confirm that you would like to cancel the subscription
**Note:** After your customer cancels their subscription through PayPal, PayPal will notify you of the cancellation.
## Send a custom email notification to your team for cancellations
The email address associated with your Kajabi account will receive a notification email from PayPal if a customer cancels their subscription.
If you wish to notify your team of cancellations, create an Automation:
### Add an Automation
1. From your dashboard, navigate to **Sales** > **Pricing** > **Offers**.
2. Select the offer you want to create the notification for.
3. Click the **Purchase flow** tab.
4. Scroll to the **Automations** section and click **+ Add Automation**.
### Configure the Automation
* Under When, click **Offer subscription payment canceled**
* Under Then, select **Send an email**
* Then, select **To my team**
* Enter your team email addresses that you wish to be notified in the **Recipients** field
* Be sure to click `tab` or `enter` after each recipient entered
* Edit the **Subject** and the **Body** of the email sent to your team
* Click **Save** to keep your changes