> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/contacts/manage-your-contacts/how-kajabi-reminds-your-new-customers-to-log-in",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Understand Kajabi login reminders for customers

> Kajabi automatically sends login reminders to customers after they purchase or are granted an Offer.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/gnj1mg4yha" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

All customers will receive an automated email after purchasing or being granted an Offer with a link to the Login Page of your site.

This link can also be reached with your URL with the addition of **/login**. For example, your login page would be **yourdomain.com/login**.

Depending on how the Customer received access to an Offer will determine the automatic emails they receive.

* **Purchased an Offer**: Your Customer will receive the Purchase Confirmation Email containing a congratulatory message and the link to the Login Page of your site. [View the purchase flow of a Customer](../../sales/offers/what-happens-when-a-customer-purchases-my-offer) for details.
* **Granted an Offer**: Your Customer will receive the Offer Grant Confirmation email containing a congratulatory message and the link to the Login Page of your site and the Customer Welcome email with login credentials. If the Offer is granted to an existing Customer, your Customer will only receive the Offer Grant Confirmation email. [Edit the automated emails sent by your site](../../account-settings/notifications/edit-automated-email-notifications) to customize these messages.

If your Customer has misplaced their login information, [reset a customer's password](../../contacts/manage-your-contacts/how-to-reset-your-customers-password) to restore access.

<Note>
  **Note:** Your Customer may receive additional emails if configured in the [Offer After Purchase Settings](../../sales/offers/how-to-include-additional-settings-for-your-offer).
</Note>