> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a customer's subscription

> End future payments and remove access to the Products included with a customer's subscription.

Keep in mind that deleting a Product or Offer will not cancel a customer's subscription, whereas canceling the subscription will end future payments.

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<Note>
  **Note:** Looking to give your customers access to canceling their own subscription(s)? [Enable customer subscription self-cancelations](/articles/contacts/manage-your-contacts/enable-and-disable-customer-subscription-self-cancelations) to allow this.
</Note>

## Cancel subscriptions, payment plans, and access

You can end a customer's subscription or payment plan and remove access to the Product(s) included with the Offer for payment plan Offers and recurring subscription Offers.

Canceling payments from the Purchase Information page on Kajabi will end the subscription for payments processed through both Stripe and PayPal.

<Note>
  **Note:**
  If you are manually upgrading or downgrading a Customer's Subscription, first cancel their original Offer in order for your customers to purchase the upgraded or downgraded Offer.

  No further charges will occur if the cancellation is scheduled within the current billing cycle. However, if the cancellation date is set beyond the current billing cycle, the customer will be charged for all billing cycles up to that date, including a prorated amount if it does not align with a full billing cycle. Additionally, any failed payment retries will continue until they are successfully processed or exhausted.
</Note>

### Cancel payments and product access

1. Open the **Sales** tab from your Dashboard.
2. Select the **Payments.**
3. Click **Subscriptions.**
4. Open the **More Actions** menu (…) for the subscription you wish to cancel.
5. Click **Cancel Payments**.
6. Select the date to cancel payments and access:
   * **End of the Current Billing Period**.
   * **On a Custom Date**.
   * **Cancel Now**.
7. Click **Cancel Payments** to confirm:

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<Note>
  **Note:** View the Payments Overview to analyze, manage, and cancel future payments for customer subscriptions and payment plans. [View the Payments page overview](../../sales/offers/the-payments-page-overview) for details.
</Note>

## Stop a pending cancellation

If a customer would like to resume their subscription and does not want to cancel after all, you can stop the pending cancellation and resume subscription payments. Payments will resume on the previously scheduled subscription date.

### Resume payments after a pending cancellation

1. Open the **Sales** tab from your Dashboard.
2. Select the **Payments.**
3. Click **Subscriptions.**
4. Use the **Filter** button to open the filter menu.
5. Under **Status**, uncheck **Active** then check **Pending Cancellation.**
6. Select **Show Results** to filter your subscription list to only show Pending Cancellations.
7. Open the **More Actions** menu (**…**) for the subscription you wish to resume.
8. Select **View Subscription**.
9. On the Subscription page, open the **More Actions** menu (…)
10. Click **Don't Cancel Payments**.
11. Confirm by clicking Don't cancel payments in the pop-up menu:

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