> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change a customer's start date

> Adjust a customer's start date to grant access to dripped content in a Product.

Changing a customer's start date can be necessary for a variety of reasons. Most commonly, changing the start date may be helpful for granting access to all the content in a Product that is set to drip for a specific customer.

## Change a customer's start date

1. Open the **Contacts** tab from your Dashboard.
2. Select **All Contacts**:

<img src="https://mintcdn.com/kajabi-support/jr10YKvFYk7-UzP1/images/launchbrightly/desktop-light-version-15-select-all-contacts-1782636379160-1784126776361-1784151878911.png?fit=max&auto=format&n=jr10YKvFYk7-UzP1&q=85&s=18d32655f63d34a2ef5b289bd20d85a8" alt="Kajabi Contacts page" width="3166" height="1822" data-path="images/launchbrightly/desktop-light-version-15-select-all-contacts-1782636379160-1784126776361-1784151878911.png" />

3. Search the Customer's name or email address.
4. Select the **Customer** you want to change to open their profile.
5. Click **Open Full Profile**:

<img src="https://mintcdn.com/kajabi-support/jr10YKvFYk7-UzP1/images/launchbrightly/desktop-light-version-14-open-contact-full-profile-1782636379827-1784126776081-1784151879477.png?fit=max&auto=format&n=jr10YKvFYk7-UzP1&q=85&s=4d4d75d53de0d6deaa4e6a533d811b2b" alt="Open Full Profile" width="3166" height="1822" data-path="images/launchbrightly/desktop-light-version-14-open-contact-full-profile-1782636379827-1784126776081-1784151879477.png" />

6. Select the **Purchases** tab in the top menu:

<img src="https://mintcdn.com/kajabi-support/2Utp8VZlU4lQCvIj/images/launchbrightly/desktop-light-version-10-select-purchases-tab-on-contact-1744235845607-1747679019074-1756080391148-1768530399460-1769338596135-1775382381565-1781159391504.png?fit=max&auto=format&n=2Utp8VZlU4lQCvIj&q=85&s=930b3d2e7c50db7cf1d1ca54e5ce0786" alt="Purchases tab" width="3166" height="1822" data-path="images/launchbrightly/desktop-light-version-10-select-purchases-tab-on-contact-1744235845607-1747679019074-1756080391148-1768530399460-1769338596135-1775382381565-1781159391504.png" />

7. Click **More Info** next to the Offer you want the change applied to:

<img src="https://mintcdn.com/kajabi-support/2Utp8VZlU4lQCvIj/images/launchbrightly/desktop-light-version-10-select-view-details-on-offer-1744235845568-1747679017256-1756080391770-1768530399455-1769338596625-1771756595783-1775382381548-1781159392139.png?fit=max&auto=format&n=2Utp8VZlU4lQCvIj&q=85&s=7651f1f78437d40ad62ccfe8bcf5084a" alt="More Info button" width="3166" height="1822" data-path="images/launchbrightly/desktop-light-version-10-select-view-details-on-offer-1744235845568-1747679017256-1756080391770-1768530399455-1769338596625-1771756595783-1775382381548-1781159392139.png" />

8. Click on the `…` icon to open more options.
9. Select **Edit access start date**.

<Note>
  **Note:** Changing the Start Date has no affect on the payment structure set up in the Offer.
</Note>
