> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/contacts/manage-your-contacts/how-to-manually-add-a-new-customer-to-your-site",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Manually add a customer to a site

> Add a single Customer from the Kajabi dashboard and optionally grant an Offer at the same time.

Add a single Customer from the Kajabi dashboard and optionally grant an Offer at the same time.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/6nrummo5bq" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

## Add a customer

<Note>
  **Note:** Importing contacts onto Kajabi requires an active account. Trial accounts may receive an error when attempting to import contacts onto Kajabi.
</Note>

1. Click to expand the **Contacts** section in the left sidebar.
2. Click the **All Contacts** link to navigate to the contacts page.
3. Click the **+Add contacts** dropdown.
4. Select **Add Single Contact** to open the form.
5. Fill the **First Name**, **Last Name**, and **Email** fields.
6. Select the extra actions you wish to apply to your contact
   1. **Grant offers**
   2. **Add tags**
   3. **Subscribe to marketing emails**
   4. **Subscribe to Newsletter**
7. Click **Save** to finalize the contact creation.
8. Confirm the contact is created and the offer is granted, completing the task.

<Tip>
  **Tip:**

  * Add and grant an Offer to multiple Customers simultaneously by using the **bulk import** or **copy/paste** option. [Learn to import multiple contacts to your site on Kajabi.](../../contacts/manage-your-contacts/how-to-import-contacts-into-kajabi)
  * Having trouble importing your CSV? [Troubleshoot your CSV formatting](../../contacts/manage-your-contacts/having-issues-formatting-a-csv-for-contact-imports).
</Tip>

<Note>
  **Note:** After adding the contact and creating them as a Customer, your Customer(s) will receive login credentials from the Customer Welcome Email along with the Offer Grant confirmation email sent by your site. Learn how to [edit the automated emails sent by your site](../../account-settings/notifications/edit-automated-email-notifications).
</Note>

## FAQs

### Do trial accounts support importing contacts?

No. Importing contacts onto Kajabi requires an active account. Trial accounts may receive an error when attempting to import contacts onto Kajabi.

### What emails do customers receive after I add them?

They receive login credentials from the Customer Welcome Email and an Offer Grant confirmation email.

### Can I grant an offer to multiple customers at once?

Yes. Use the **bulk import** or **copy/paste** option to add and grant an Offer to multiple Customers simultaneously.