> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/contacts/manage-your-contacts/why-didnt-my-new-customer-receive-an-email-containing-their-login-information",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Troubleshoot missing Customer Welcome Emails

> Only customers who are manually added to your site receive an email containing their login information.

Only customers who are manually added to your site will receive an email containing their login information.

[Manually add a customer to your site](../../contacts/manage-your-contacts/how-to-manually-add-a-new-customer-to-your-site).

The email that contains a customer's login information is called the Customer Welcome Email.

The Customer Welcome Email is a system-generated email that contains the customer's username (which is their email address), a system-generated password, and a link to your site's login page.

It is important to keep in mind that customers who are added to your site through an Offer purchase will not receive the Customer Welcome Email.

<Tip>
  **Tip:** Ensure that your customer was added to your site manually, rather than through an Offer purchase. If your customer was added to your site manually and is unable to locate the Customer Welcome Email, advise your customer to double-check their email's spam or junk folder.
</Tip>