> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.
## Submitting Feedback
If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:
POST https://help.kajabi.com/feedback
```json
{
"path": "/articles/products/courses/how-to-segment-tag-or-track-customers-who-have-watched-a-portion-of-a-video",
"feedback": "Description of the issue"
}
```
Only submit feedback when you have something specific and actionable to report.
# Segment, tag, or track customers by video watch progress
> Create an automation to track customers who have not completed a video in a Course lesson.
You can create an automation to track customers who haven't completed a video in a Course lesson, allowing you to identify and re-engage them.
## Create a Tag
To segment, tag, or track customers who've only watched a portion of a Course lesson video and haven't completed it, you'll need to create an Automation:
1. Open the **Products** tab from your Dashboard.
2. Then, open the Course where you want to do your tracking.
3. Click on the **Course lesson** with the video you want to track.
4. Inside the Lesson Editor, scroll down to Automations and click **+ Add Automation**.
5. Click on the dropdown menu in the **Then** field and select **Add a tag**.
6. Create a tag for those who've completed the Course lesson by entering the tag name into the **Type to add a new tag...** field.
7. Then, click **Save**:
## Filter contacts by Tag
Once you've tagged customers, you can use filters to view the segment of customers who have the tag applied to them. You can also use filters to view the customer segment *without* the tag.
### Filter contacts after adding a Tag
1. Open the **Contacts** tab from the left sidebar.
2. Click on **Filters** to filter your contacts.
3. In the **Category Filter** dropdown menu, select **Products**.
4. For the **Conditional Filter**, select **Has**.
5. In the **Value Filter**, select the Course with the Automation.
6. Then, click **+ Add filter** to create an additional filter.
7. In the **Category Filter** dropdown menu, select **Tags**.
8. For the **Conditional Filter**, select **Does not have**.
9. In the **Value Filter**, select the Tag you created for those who completed the Lesson.
10. Click **Apply Filters**:
By doing this, you'll be able to see the customers who haven't completed the Course lesson video.
**Note:**
To be able to filter for tags in the Contacts tab, you'll need to have created a tag by using Automations. If no tags have been created, you will not have the option to filter for tags.