> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/resources/kajabi-templates/template-customer-faqs",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Template customer FAQs

> Frequently asked questions about purchasing and using templates from the Template Store.

## Overview

Have questions about the Template Store? Here are answers to frequently asked questions if you are purchasing a template.

## FAQs

### How do I upload my template?

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/7uad1xnpzn" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

[Learn to navigate the Template Store and upload your template](./how-to-use-kajabis-template-store-upload-your-template).

### Do I need to know how to code to install a template?

No, you do not need to know any coding. Simply upload the .zip file and make any edits as you would on a normal Kajabi page or product.

### How will I get the template to upload to my Kajabi site?

When you purchase the template, you will be emailed with instructions on how to download the template.

### How many templates can I purchase for my Kajabi site?

You can purchase as many templates as you wish to accomplish the look and feel of your desired Kajabi landing page, website, or product.

### Who do I contact if I need support on my template?

You can message the template developer from whom you purchased the template for additional support:

<img src="https://mintcdn.com/kajabi-support/4xb7Z9X_ecGbjk3p/articles/images/5e3115fe_upload_2800507458852592970.png?fit=max&auto=format&n=4xb7Z9X_ecGbjk3p&q=85&s=311d46e1d38af50d1322bce79a1d0e51" alt="Screenshot_2023-12-05_at_3_53_26 PM_png.png" width="940" height="1396" data-path="articles/images/5e3115fe_upload_2800507458852592970.png" />

### Will there be additional template categories released in the future?

Yes, as the Template Store continues to build its offerings, additional categories, such as funnels, bundles, and more, will be available.

### What if the template I purchased has a bug or needs updating?

You can message the template developer from whom you purchased the template for additional support.

### Can I get a refund on a website template I purchased?

No. Due to the digital nature of website templates, **all sales are final**. Once the template files have been delivered, refunds, exchanges, or cancellations cannot be offered.