> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Contact Kajabi support
> Reach our support team through the conversation widget or email.
**Note:** When you start a conversation with us, you agree to our [privacy policy](https://legal.kajabi.com/policies/privacy) and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
You can reach our support team in the way that works best for you — either way, you will get help fast.
* **Conversation widget** — Chat directly from within the Help Center
* **Email** — Send a message to the appropriate team
**Note:** When you contact us, our AI agent will usually respond first. It is trained on Kajabi's help resources to help you get answers quickly. If the AI does not automatically connect you with a human and you prefer to talk to a person, just ask.
## Use the conversation widget
Open the conversation widget by clicking the **circle** at the bottom-right of the Help Center. After you log in to Kajabi, you are automatically authenticated.
**Note:**
* If you are unable to see the conversation widget, make sure you are not blocking cookies or using an ad blocker browser extension for Kajabi websites.
* The conversation widget is currently not available on builder pages inside Kajabi (Pages, Checkout, Emails, Funnels).
### Start a conversation
1. Click the **circle** at the bottom-right to open the conversation widget.
2. Click the **Messages** tab in the conversation widget to access conversations.
3. Click **Chat with us** in the **Messages** tab.
4. Type and send a message to initiate a conversation.
Include a detailed description of what you need help with. It may be helpful to include a screenshot or video recording.
**Tip:**
* Drag and drop images, videos, or files into the conversation to share them. You can also attach files from your device.
* Record voice messages if you prefer not to type.
### Navigate the conversation widget
The conversation widget has four tabs: **Home**, **Messages**, **Help**, and **News**.
**Home**
* **Recent message** — Quickly see the latest message from a conversation
* **Status** — Get updates from Kajabi's status page, helpful if you are experiencing an issue
* **Resources** — Featured resources to help you grow your business on Kajabi
* **Search for help** — View suggested articles or search Kajabi's help articles
**Messages**
* Click **Chat with us** to start a conversation. You can also view your conversation history.
**News**
* Periodically shared updates about Kajabi, including features or resources
## Email us
Below you can find email addresses for our support team.
When you start an email conversation, include a detailed description of what you need help with. If needed, include a screenshot or video recording.
All times below are Pacific Time.
| [Team](mailto:support@kajabi.com) | **When to contact** |
| ------------------------------------------------------------------------------------------------------------------------------------------------------ | :----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Technical Support**
[support@kajabi.com](mailto:support@kajabi.com)
24/7 | Questions, requests, or issues related to using Kajabi, such as asking how to duplicate a Course |
| **Billing**
[billing@kajabi.com](mailto:billing@kajabi.com)
24/7 | Questions, requests, or issues related to your Kajabi subscription including add-ons, such as requesting to upgrade to the Pro plan |
| **Kajabi Payments**
[payments.support@kajabi.com](mailto:payments.support@kajabi.com)
Weekdays: 12am-5:30pm
Weekends: 10:30am-7pm | Inquiries related to [Kajabi Payments](/articles/sales/kajabi-payments/kajabi-payments-overview) or [Cart](/articles/sales/checkout/kajabi-cart-overview), such as integrating Xero |
| **Branded Mobile Apps**
[bma.support@kajabi.com](mailto:bma.support@kajabi.com)
Weekdays, 9am-5:30pm | Questions, requests, or issues related to the [branded mobile app](/articles/mobile-apps/branded-app/kajabi-branded-app-overview) add-on, such as asking how push notifications work |
**Important:**\
To get help clarifying your business direction, shaping offers, or generating launch-ready product and marketing copy, use [**Cofounder**](https://help.kajabi.com/articles/cofounder/cofounder-overview)**,** Kajabi's built-in AI assistant.
## Helpful resources
* Attend [live webinars](https://www.kajabi.com/learn#Live-Webinars) and watch [video guides](https://www.kajabi.com/learn#Video-Guides)
* Take courses on [Kajabi University](https://university.mykajabi.com/)
* [Hire a partner](https://contra.com/kajabi) to build your Kajabi site
* Purchase Kajabi [templates](https://templates.kajabi.com/)
* Share [feedback](https://feedback.kajabi.com/) and view the roadmap
* View the [changelog](https://feedback.kajabi.com/changelog)
## FAQs
### What happens when I contact support?
Our AI agent will usually respond first. It is trained on Kajabi's help resources to help you quickly. If you prefer to talk to a person, ask to be connected to a human.
### Where do I find the conversation widget?
Click the circle at the bottom-right of the Help Center.
### I cannot see the conversation widget — what should I do?
Make sure you are not blocking cookies or using an ad blocker extension for Kajabi websites. The widget is not available on builder pages (Pages, Checkout, Emails, Funnels).
### Will I see my chat history in both Kajabi and the Help Center?
Yes. After you log in to Kajabi, you are automatically authenticated and your conversation history is visible in both places.
### How can I share files or voice notes?
Drag and drop images, videos, or files into the conversation, or attach them from your device. You can also record voice messages.