> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a video to support

> Record and share a video with our support team to help troubleshoot issues faster.

## Overview

Our support team may request a video to gain a better understanding of the issues you are experiencing. Use a screen recording tool to capture the issue, then share the recording link or file with our support team.

## Record a video

Use a screen recording tool like [Loom](https://www.loom.com/screen-recorder) or [Vimeo](https://vimeo.com/features/screen-recorder) to record a video and generate a shareable link.

For more information on recording and sharing a video, refer to these guides:

* [Record and share a video with Loom](https://support.loom.com/hc/en-us/articles/360015714197-Getting-Started-Video-Tutorials)
* [Record and share a video with Vimeo](https://vimeo.zendesk.com/hc/en-us/articles/360046142052-Vimeo-Record-Chrome-extension#h_01FKRGM867JDHVBJATFE9NMB63)

<Tip>
  **Tip:**
  If you are using a Mac, you can use the Screenshot app or QuickTime Player included with macOS. [Learn how to use the Screenshot app or QuickTime Player](https://support.apple.com/en-us/HT208721).
</Tip>

## Share a video with support

### Send a video link

If you used a screen recording tool like [Loom](https://www.loom.com/screen-recorder) or [Vimeo](https://vimeo.com/features/screen-recorder), copy and paste your video link into the [support chat widget](/articles/resources/support/how-to-contact-kajabi-support).

### Send a video file

If you recorded a video on your computer and need to share a file, drag and drop the video directly into the [support chat widget](/articles/resources/support/how-to-contact-kajabi-support).