> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve a 500 error on Kajabi

> Identify the cause of a 500 error and take steps to restore access to your Kajabi site.

## Overview

A 500 error while accessing Kajabi or its hosted sites indicates a server-side issue, typically caused by an external vendor outage. These outages affect Kajabi's infrastructure rather than your individual settings or account. Common causes include disruptions in services provided by third-party vendors (such as Cloudflare) that Kajabi relies on. These incidents often result in widespread service interruptions, preventing access to sites, accounts, or email links.

## Monitor outage updates

* Check Kajabi's official [Status Page](https://status.kajabi.com) for real-time updates about ongoing incidents or outages to confirm whether the issue affects multiple users or just your account
* Await resolution from the vendor — these outages are typically resolved by the providers once the issue is fixed on their end

## Try local troubleshooting steps

If you want to verify and rule out potential local issues, try the following:

* Clear your browser cache and attempt accessing Kajabi again
* Open an incognito or private browsing window, which bypasses cached data
* Attempt to load the site using a different browser (e.g., Chrome, Firefox)
* Restart your device and try accessing Kajabi again
* Switch to a different network connection, such as mobile data, especially if a firewall or antivirus might be interfering with access

These steps serve as final checks to ensure the issue is not limited to your device or browser. However, in most cases involving 500 errors on Kajabi, local device issues are not the cause.

<Note>
  **Note:**
  A 500 error does not indicate a hack or compromise of your Kajabi account. It is a temporary disruption stemming from infrastructure providers, and your data remains secure.
</Note>

## FAQs

### What should I do if the error persists after a known outage is resolved?

Reach out to our support team for assistance if the 500 error continues after the reported outage has been resolved.

### Does a 500 error mean my account was hacked?

No. A 500 error is a temporary disruption caused by infrastructure providers. Your data remains secure.