> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/sales/affiliates/troubleshooting-affiliate-commission",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Troubleshoot Affiliate commission

> Identify why an affiliate may not have been credited for purchases made on your site.

If an Affiliate isn't receiving credit for sales, several factors may be responsible. This page helps you identify and resolve common commission tracking issues.

## Common reasons for missing Affiliate credit

* **The purchaser did not buy within the specified [Referral Conversion Window](../../sales/affiliates/activate-affiliate-commission)** after clicking the [Share Link](../../sales/affiliates/create-an-affiliate-share-link).
* **The purchaser used a different browser or device** from the browser or device used when the Share Link was clicked.
* **The purchase was made outside of your Kajabi site's checkout or cart.**
* **The customer clicked a different Affiliate's [Share Link](../../sales/affiliates/create-an-affiliate-share-link)** (this overrides the initial link) before purchase.
* **The Offer purchased is not set to give an affiliate commission.** Learn how to [activate Affiliate Commission](../../sales/affiliates/activate-affiliate-commission) in your Offers.
* **The Affiliate Cookie (kjba) is blocked** by a visitor's privacy settings or by your site's cookie script.
* **If you have a custom domain connected** and a customer purchases under your .mykajabi.com domain.

If you are certain you set everything up correctly, please contact [our support team](../../resources/support/how-to-contact-kajabi-support#submit_a_request) for further help.

## Discrepancy between conversions and purchases

Notice a discrepancy between the number of conversions and the number of customers that purchased with an Affiliate?

If a purchase is in the midst of a trial or a Free Offer was purchased, they are not recorded as purchases. Read the [Affiliate Report](../../analytics/report-affiliates) to gain more insight into your Affiliate's performance.