> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Coupons Overview

> Understand how Coupons work in Kajabi and choose the right type for your next promotion.

<Note>
  ***This feature is currently in Beta.***\_ This feature is being rolled out gradually. Some things are still being refined, and more detailed how-to articles are on the way. If you are currently in the beta and run into anything unexpected, please reach out to\_ [support@kajabi.com ](support@kajabi.com)*and the team will be able to assist.*
</Note>

Use **Coupons** to boost a launch, reward your most loyal customers, or win back someone who almost bought. Every Coupon has a type that determines what it discounts, a status that controls when it can be redeemed, and built-in analytics to show you how it performs.

## Coupon types

Kajabi has three Coupon types:

| Type      | What it discounts                                                   | Best for                                                                     |
| :-------- | :------------------------------------------------------------------ | :--------------------------------------------------------------------------- |
| **Offer** | Specific Offers you attach to the coupon                            | Promotions on a course, community, coaching program, or any individual Offer |
| **Cart**  | The customer's cart total, with an optional minimum purchase amount | Storewide sales and encouraging multi-product purchases                      |
| **Bulk**  | Specific Offers, using a batch of unique one-time-use codes         | Selling licenses to organizations, or giving each customer their own code    |

See [Create Coupons](/articles/sales/coupons/how-to-create-a-coupon) for step-by-step instructions for each type.

## Coupon statuses

Every Coupon has a status, so you can tell what's live at a glance:

* **Draft**: Saved but not redeemable yet. Use Draft to set up a promotion before it goes live.
* **Active**: Live. Customers can redeem the Coupon at checkout.
* **Expired**: The expiration date has passed, and the Coupon can no longer be redeemed.

You can change a Coupon's status at any time. See **[Manage and Edit Coupons](/articles/sales/coupons/how-to-remove-an-offer-from-your-coupon).**

## The Coupons page

Open the **Sales** tab and select **Coupons** to see all coupons on your site. Search by coupon code or filter by status, type, or offer.

<Frame>
  <img src="https://mintcdn.com/kajabi-support/5tGzrR4cG8p-9S62/images/Status_and_Coupons-1.png?fit=max&auto=format&n=5tGzrR4cG8p-9S62&q=85&s=ec19893bc39f0fc930ea67bfeeacbef2" alt="Status And Coupons" width="2360" height="1444" data-path="images/Status_and_Coupons-1.png" />
</Frame>

## The Coupon detail page

Select any Coupon to open its detail page. Here you'll find its settings, a **Coupon details** panel with its status and Offer checkout URLs, and an **Analytics** panel showing redemptions, unique customers, and active recurring redemptions, so you can see how each promotion is performing.

<Frame>
  <img src="https://mintcdn.com/kajabi-support/5tGzrR4cG8p-9S62/images/Status_and_10OFF.png?fit=max&auto=format&n=5tGzrR4cG8p-9S62&q=85&s=e928c26b5d015a32e946d7cb132958f6" alt="Status And 10OFF" width="1860" height="1660" data-path="images/Status_and_10OFF.png" />
</Frame>

<Note>
  Coupons can be edited after creation, and changes apply to new redemptions only. Anyone who already redeemed keeps the terms they signed up with, including subscriptions and payment plans.
</Note>

## Redemption limits

Redemption limits control how often a Coupon can be used. Cap the total number of redemptions, limit the Coupon to one use per customer, or limit redemption to a date range. Once a Coupon reaches its limit, it can no longer be redeemed at checkout.

Add limits when you create a Coupon, or anytime after by editing it. See[ Create Coupons](/articles/sales/coupons/how-to-create-a-coupon).

## Subscriptions and payment plans

When a Coupon is applied to a subscription or payment plan Offer, its **Subscription and payment plan behavior** setting determines how many payments the discount covers. **Once** applies to the first payment only, **Repeating** applies for a set number of billing cycles, and **Forever** applies to every payment for the life of the subscription or payment plan.

## Troubleshooting

If a Coupon won't apply at checkout, the cause is usually one of these settings.

### Wrong currency

An Amount off Coupon must match the currency of the Offer it's attached to. If the two are set to different currencies, the Coupon won't apply.

**Fix:** Check the Offer's currency under **Sales > Pricing** and the Coupon's currency on its detail page, then align the two.

### 100% off set as an amount

Only **Percentage off** Coupons can make an Offer completely free. An **Amount off** Coupon can't bring the price all the way to zero.

**Fix:** Edit the Coupon's discount type to **Percent** and set the value to 100.

<Note>
  Customers still need to provide their credit card information when using a free Coupon on recurring subscription Offers.
</Note>

### Expired Coupon

The Coupon's expiration date has passed, so it's marked Expired and can't be redeemed.

**Fix:** Edit the Coupon's redemption date range to extend the promotion. No need to rebuild the Coupon from scratch.

### Wrong Offer attached

Coupons only apply to the Offers attached to them. If a customer enters the code on a different Offer's checkout, it won't apply.

**Fix:** Open the Coupon and add the Offer, or share the correct Offer checkout URL with your customer.

### Deleted Coupon

A deleted Coupon code is gone for good and can't be restored.

**Fix:** Create a new Coupon.