> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and edit a Downsell

> Encourage an additional sale with a Downsell when customers decline an Upsell.

A **Downsell** is another Offer presented to customers that decline to purchase an Upsell.

This gives you a second chance to make an additional sale if your customer declines your Upsell.

Your Downsell is typically a lower-priced Offer, a discount on the Upsell Product, or you can choose to offer a completely new Product.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/n39o9i9v2d" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

## Add a Downsell

1. First, [create an Offer](/articles/sales/offers/create-an-offer) to use as a Downsell.
2. Return to your Offers Dashboard and select the Offer you wish to attach your Downsell to.
3. Select the **Upsells** tab.
4. Add a new Upsell or navigate to an existing Upsell Offer.
5. Click **Add downsell** on your Upsell offer card.
6. Complete the Downsell prompt:
   * Select your Downsell offer
   * Enter a Downsell title
   * Enter a Downsell description
   * Upload a video for your Downsell (optional)
   * Update the purchase button text (optional)
7. Click **Add Downsell** to apply your changes.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/4z9ruqqhaq" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

Be sure to activate both your Downsell and Upsell to initiate the upsell and downsell flow during checkout!

## Edit a Downsell

After you have added a Downsell to your Offer, you have the ability to edit specific details of the Downsell further.

1. Open the **Sales** tab from your Dashboard.
2. Select the Offer containing the Downsell you wish to edit.
3. Select the **Upsells** tab.
4. Click the **Downsell** attached to your Upsell Offer.
5. In the Downsell editor popup, edit the title, description, CTA text, or add a video.
6. Click **Save** to keep and apply your changes.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/29glvc70de" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

## Remove a Downsell

1. Open the **Sales** tab from your Dashboard.
2. Click **Offers**.
3. Select the Offer from which you'd like to remove the Downsell.
4. Select the **Upsells** tab.
5. On the Upsell page, click the `…` menu next to the Downsell Offer.
6. Click **Remove** to delete it.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/36xwyv0a8q" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>