> ## Documentation Index
> Fetch the complete documentation index at: https://help.kajabi.com/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://help.kajabi.com/feedback

```json
{
  "path": "/articles/sales/offers/how-to-keep-people-from-trialing-more-than-once",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Prevent multiple free trial subscriptions

> Stop people from subscribing to free trial Offers more than once using Offer Automations.

Use **Offer Automations** to prevent people from subscribing to your **free trial** offers more than once.

This feature is only available with [Advanced Automations](/articles/marketing/automations/basic-vs-advanced-automations). You must have a Growth or Pro Plan to use Advanced Automations. Learn more about each Kajabi Plan at [kajabi.com/pricing](https://kajabi.com/pricing).

## Create a tag

Create an Automation that adds a tag for people who purchase your Offer:

1. Open the **Sales** tab from your Dashboard.
2. Click **Pricing**.
3. Select the **Offer** you wish to edit.
4. Scroll down to Automations and click **+ Add Automation**.
5. Under WHEN, select **Offer is purchased**.
6. Under THEN, select **Add a Tag**.
7. Type the tag that you wish to use *(example: Received Trial for Offer XYZ)*.
8. Click **Save**.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/vw7alu5bkb" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

## Create an automation to deactivate the Offer

Create an Automation to deactivate someone from your Offer if they have previously purchased the Offer:

1. Under Automations, click **+ Add Automation**.
2. Under WHEN, select **Offer is purchased**.
3. Under THEN, select **Deactivate from Offer**.
4. Select the same **Offer** that you are working on.
5. Click **Add Condition**.
6. Select the filter **Has any of these tag(s)**.
7. Find and select the tag you created *(example: Received Trial for Offer XYZ)*.
8. Click **Apply**.
9. Click **Save**.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/tlesflv689" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

## Optional: Create a notification email

This is not a required step, but can be used to communicate to the customer that they have previously received a free trial:

1. Under Automations, click **+ Add Automation**.
2. Under WHEN, select **Offer is purchased**.
3. Under THEN, select **Send an email**.
4. Select **To the person**.
5. Edit the Subject and Body of your email.
6. Click **Add Condition**.
7. Select the filter **Has any of these tag(s)**.
8. Find and select the tag you created *(example: Received Trial for Offer XYZ)*.
9. Click **Apply**.
10. Click **Save**.

<div className="w-full aspect-video">
  <iframe src="https://fast.wistia.net/embed/iframe/d1sba6wqlt" allow="autoplay; fullscreen" allowFullScreen className="w-full h-full" />
</div>

If someone attempts to begin a new trial using the same email address, they will receive an email notifying them as to why they cannot access their free trial.