NOTE:
This feature is being released in phases to ensure stability across all accounts. If you do not see this improvement, then it has not been made available to your account yet. Check back at a later time to try the new experience.
We’ve upgraded how Kajabi handles Contact Search behind the scenes, providing significantly faster search performance, especially for users with large contact lists.
Here’s what you need to know about what’s changed, what you might notice, and why it matters for your business.
In this article:
What’s New?
You might not see anything different, but you’ll feel it.
Searches are now dramatically faster across the board:
For high-volume businesses: Contact searches that used to take 60 seconds or more to load will now load in under 1 second.
For most Heroes: Expect contact search times to drop from around 0.7 seconds to just 0.1 seconds.
Visual updates: When filtering your search, a few of the email filters that previously used the terminology “All time” have been changed to “Within the last year.”
A Quick Note on Timing
With faster searches comes a small but important change to how our system will load your search results to provide the quickest and best response possible.
What does that mean for you?
When a contact is updated—by filling out a form, making a purchase, getting tagged, updating a custom field, etc.—it can take up to ~10 seconds for that update to show in your search results.
Most of the time, you won’t notice this delay. Sometimes, hitting search again a few seconds later will show the change.
Occasionally, you might catch the update in real-time, depending on when the background refresh hits.
Bottom line: If something looks off right after an update, try re-running the search. It’ll likely resolve right away.
Search Filter Visual Updates
Previously, when using the Contact filters to adjust your search, there was an option for “all time”. The “all-time” option has now been changed to “365 days.”
Why the change?
Most email activity that impacts your deliverability or audience health happens in the first year. This update keeps your filters focused on the most relevant, recent data—so you can make smarter decisions faster.
Behind the scenes, this also helps Kajabi improve search speed and reduce data load, which lays the groundwork for faster email performance and fewer system timeouts—especially as your contact list grows.
The following filters will now show 365 days:
Email Activity - Has hard bounced in the last year (Yes/No)
Marketing Status - Hard Bounced
Marketing Status - Marked Spam days)
Marketing Status - Manually Unsubscribed
Marketing Status - Opted Out
What Else Changed?
Improved result relevance. Searches now prioritize better matches. For example, searching “Anne” will surface Anne Smith before Maryanne Jones.
More results, smarter order. You may see more entries returned, but the most relevant ones will be listed first.
Noticed Something Off?
If a filter seems off or someone should rank higher in the results, let us know. We're constantly refining the system, and your feedback helps us make it better for every Hero.
Why It Matters
This update isn’t just about faster searches, even though that’s a huge win.
It’s a foundational step toward smarter, more scalable contact management for Heroes at every stage of business.
Less waiting. More doing!
And that's what’s new with our Contact Search! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!