Redirect issues on Kajabi landing pages commonly arise due to countdown blocks, button misconfigurations, or custom code. This guide outlines the key steps to identify and resolve such problems, ensuring a smooth user experience.
Common Causes of Redirect Issues
Countdown Blocks with Redirect Actions
Countdown blocks are a frequent cause of automatic redirections. If a countdown timer is set to redirect after reaching zero, it may send users to an unintended page. Here’s how to check and fix it:
Navigate to your Kajabi landing page editor.
Locate any countdown blocks within your page sections.
Open the settings for the countdown timer.
Toggle off the "Enable countdown action" or remove the countdown block entirely.
Homepage Countdown Section Redirects
If your homepage is redirecting unexpectedly, verify whether the countdown section is triggering the issue:
Open your homepage in the Website Pages editor.
Locate the countdown section.
Untick the option "Enable Countdown Action" or delete the countdown section.
Save your changes and test your homepage as a logged-out visitor.
Fixing Call-to-Action Button Misconfigurations
If a landing page button refreshes the page instead of redirecting to the intended URL, ensure it’s a properly configured Call-to-Action (CTA) button:
Open the landing page editor in Kajabi.
Scroll to the Call-to-Action section or button.
Use the "Button action" setting to select "Checkout Page."
Assign the correct Offer for the button to redirect to the appropriate checkout page.
Save your changes.
Resolving Issues Related to Custom Scripts
Custom scripts added to your theme’s code can occasionally create unexpected redirects. To resolve this:
Go to Website > Design > Customize.
Access Settings > Custom Code > Javascript.
Look for any redirect or forwarding scripts pointing to a checkout URL.
Remove the problematic script and save your changes.
Additionally, check whether the Home page is set correctly under Site Details. The Home page should use the intended Homepage template.
Preventing General Redirect Issues
Verify all page settings for automations or redirects tied to expired events.
Ensure buttons are set to the correct action (e.g., Lead Form, Checkout Page).
Regularly check for any custom or outdated scripts in the theme code.
By systematically reviewing countdown actions, button settings, and custom code, you can identify and resolve the root causes of redirect issues on Kajabi landing pages. Following these steps ensures a seamless user experience on your site.