After connecting your custom website domain to Kajabi by choosing the “Connect domain to Kajabi” option and updating your domain nameservers, check to make sure that the DNS records for your webmail service have been imported to Kajabi.
In this article:
- What happens after you connect your custom domain to Kajabi?
- How to test your domain connection
- What to do if your webmail records didn't import
What happens after you connect your custom domain to Kajabi?
Every website has a domain host that manages the DNS (Domain Name System) records on the backend of the site. Examples of domain hosting providers include Google Domains, GoDaddy, Bluehost, and Cloudflare.
When you change your nameservers to point your website domain to Kajabi, Kajabi becomes the new DNS authority for your site. This means that any time you need to update your DNS records, you’ll do so directly in your Kajabi DNS Settings.
If you have a webmail service connected to your custom website domain, Kajabi will need to know the DNS records associated with your webmail in order to keep it up and running. Common examples of webmail providers include Google Workspace and Office 365.
After you follow the steps to connect your custom domain to Kajabi, your DNS records (including any webmail records) should automatically import as part of the connection process. However, in some cases this import can fail.
We strongly recommend that you screenshot all of your original DNS records prior to changing nameservers in case you need to manually add them later.
How to test your domain connection
Follow these steps to check if the DNS records for your webmail are imported correctly.
Step 1. Wait for a connection confirmation
After connecting your website domain to Kajabi, you’ll receive an email confirmation that the connection process has completed. If you don’t see this email within about 24 hours, check your Kajabi Domain Settings to see if your domain is connected:
Step 2. Check your Kajabi DNS Settings
Once you’ve received confirmation that your domain is connected to Kajabi, check your Kajabi DNS Settings for webmail MX records:
- Open the Settings tab at the lower left of your Kajabi Dashboard.
- In your Site Settings, select Domain.
- Click the DNS Settings link at the top left of your Domain Settings page.
- Navigate to the MX Record section of your Advanced Settings:
If you see MX records listed, the automatic import process worked — but send yourself a test email to confirm your email account is still working properly.
What to do if your webmail records didn't import
If there are no MX records listed in your Kajabi DNS Settings, you’ll need to add your webmail records manually. You might need to add just MX records or a combination of MX and TXT records, depending on your webmail provider (Google Workspace, Office 365, etc.).
If you took a screenshot or otherwise noted your original DNS records, use that documentation for reference.
If you don’t have a copy of your records, contact your ESP (email service provider) and ask them to provide you with the DNS records needed to reconnect your webmail. Alternately, you might still be able to retrieve the records from your prior domain host’s DNS settings.
Google’s MX records are also available in our troubleshooting guide here.
Microsoft Office 365 requires several DNS records to connect, including Autodiscover, MX, and SPF records. The MX record value is unique to your personal account. Learn more about using Office 365 DNS records here.
Once you have a copy of your webmail records in hand, follow the steps in our guide on how to manually add missing DNS records.
And that’s how you can test your domain connection! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
