Kajabi Subscription Tax FAQS

Kayla M.

Updated

Have questions about Kajabi Subscription tax? We've put together a few Frequently Asked Questions to help!


Kajabi Subscription Tax FAQS

Why am I being charged tax*?

Kajabi collects tax from customers based on applicable laws. Kajabi calculates the exact tax for each customer and includes it in the invoice. 

*All references to tax in this article, as it relates to your Kajabi subscription, refer to applicable sales tax, VAT, or GST.

 

How is tax calculated?

Tax will be calculated based on the billing address listed on your account. Tax rates vary by location. You can find the amount of tax charged on your Kajabi subscription as a separate line item on your monthly invoice.

 

What if my organization is exempt from taxes?

Some nonprofit, charitable, religious, scientific, or educational organizations may be exempt from tax.

If you're a Kajabi customer and would like to apply for tax exemption, please submit your exemption certificate to support@kajabi.com.

Kajabi Heroes with tax numbers may submit their tax number for verification to become tax exempt. 

 

How do I enter my tax ID number for verification?

To enter your tax number into Kajabi for validation:

  • Open the Settings tab from your Dashboard.
  • Select Billing.
  • Click Update on the Billing Address section.
  • In the last field, enter your tax number.
  • If applicable, select your tax type from the dropdown.
  • Click Save to keep and apply your changes:

 

How do I know if my tax number is verified?

After entering your tax number, the system will display a badge next to your tax number under Billing settings, indicating the status:

  • Verified: The tax number was successfully verified by external tax authorities and tax exemption has been provided.
  • Pending: The tax number has been sent to external tax authorities to be validated.
  • Unverified: The tax number was not able to be verified by external tax authorities.
  • Accepted: We are unable to verify the tax number for your region but tax exemption has been approved via other criteria. 
  • Validated (for Australian Heroes only): your ABN has been validated. If you are also GST registered you will be tax-exempt. If you are not GST registered your subscription will be subject to tax.

How can I ensure my tax number will be verified?

After entering your tax number, Kajabi will verify it with the appropriate government databases to validate tax exemption.

Every region has a slightly different tax number format. Be sure to enter your tax number exactly as your government provides it to you.

Check the list below to help you enter the correct format of your tax number.

You are responsible for entering your tax number correctly.

Locate your country to reference the proper format for your tax number:

Country Description Example

Australia

Australian Business Number (AU ABN) 12345678912

Australia

Australian Taxation Office Reference Number 123456789123

Australia

Goods and Service Tax (GST) 12 345 678 912

Austria

European VAT number ATU12345678

Belgium

European VAT number BE0123456789

Brazil

Brazilian CNPJ number 01.234.456/5432-10

Brazil

Brazilian CPF number 123.456.789-87

Bulgaria

Bulgaria Unified Identification Code 123456789

Bulgaria

European VAT number BG0123456789

Canada

Canadian BN 123456789

Canada

Canadian GST/HST number 123456789RT0002

Canada

Canadian PST number (British Columbia) PST-1234-5678

Canada

Canadian PST number (Manitoba) 123456-7

Canada

Canadian PST number (Saskatchewan) 1234567

Canada

Canadian QST number (Québec) 1234567890TQ1234

Chile

Chilean TIN 12.345.678-K

Croatia

European VAT number HR12345678912

Cyprus

European VAT number CY12345678Z

Czech Republic

European VAT number CZ1234567890

Denmark

European VAT number DK12345678

Egypt

Egyptian Tax Identification Number 123456789

Estonia

European VAT number EE123456789

EU

European One Stop Shop VAT number for non-Union scheme EU123456789

Finland

European VAT number FI12345678

France

European VAT number FRAB123456789

Georgia

Georgian VAT 123456789

Germany

European VAT number DE123456789

Greece

European VAT number EL123456789

Hong Kong

Hong Kong BR number 12345678

Hungary

European VAT number HU12345678912

Hungary

Hungary tax number (adószám) 12345678-1-23

Iceland

Icelandic VAT 123456

India

Indian GST number 12ABCDE3456FGZH

Indonesia

Indonesian NPWP number 12.345.678.9-012.345

Ireland

European VAT number IE1234567AB

Israel

Israel VAT 000012345

Italy

European VAT number IT12345678912

Japan

Japanese Corporate Number (*Hōjin Bangō*) 1234567891234

Japan

Japanese Registered Foreign Businesses' Registration Number (*Tōroku Kokugai Jigyōsha no Tōroku Bangō*) 12345

Japan

Japanese Tax Registration Number (*Tōroku Bangō*) T1234567891234

Kenya

Kenya Revenue Authority Personal Identification Number P000111111A

Latvia

European VAT number LV12345678912

Liechtenstein

Liechtensteinian UID number CHE123456789

Lithuania

European VAT number LT123456789123

Luxembourg

European VAT number LU12345678

Malaysia

Malaysian FRP number 12345678

Malaysia

Malaysian ITN C 1234567890

Malaysia

Malaysian SST number A12-3456-78912345

Malta

European VAT number MT12345678

Mexico

Mexican RFC number ABC010203AB9

Netherlands

European VAT number NL123456789B12

New Zealand

New Zealand GST number 123456789

Norway

Norwegian VAT number 123456789MVA

Philippines

Philippines Tax Identification Number 123456789012

Poland

European VAT number PL1234567890

Portugal

European VAT number PT123456789

Romania

European VAT number RO1234567891

Russia

Russian INN 1234567891

Russia

Russian KPP 123456789

Saudi Arabia

Saudi Arabia VAT 123456789012345

Singapore

Singaporean GST M12345678X

Singapore

Singaporean UEN 123456789F

Slovakia

European VAT number SK1234567891

Slovenia

European VAT number SI12345678

Slovenia

Slovenia tax number (davčna številka) 12345678

South Africa

South African VAT number 4123456789

South Korea

Korean BRN 123-45-67890

Spain

Spanish NIF number (previously Spanish CIF number) A12345678

Spain

European VAT number ESA1234567Z

Sweden

European VAT number SE123456789123

Switzerland

Switzerland VAT number CHE-123.456.789 MWST

Taiwan

Taiwanese VAT 12345678

Thailand

Thai VAT 1234567891234

Turkey

Turkish Tax Identification Number 0123456789

Ukraine

Ukrainian VAT 123456789

United Arab Emirates

United Arab Emirates TRN 123456789012345

United Kingdom

Northern Ireland VAT number XI123456789

United Kingdom

United Kingdom VAT number GB123456789

United States

United States EIN 12-3456789

What can I do if my tax number is still not verified?

If your tax number is not verified, double-check that you have entered your tax number in the exact format shown for your country in this table.If you have confirmed your tax number is in the correct format for your country, we recommend contacting your local tax authority and asking them for confirmation of your tax exemption status.

Will this impact the fees my customers pay?

No, tax is only applied to your Kajabi subscription. Your customer’s pricing will not change.


Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!

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