Experiencing issues with the Kajabi app on your Android or iOS device can be frustrating, especially when you're relying on it for accessing communities, courses, or managing your content. Here are some straightforward steps to troubleshoot and potentially fix common problems with the Kajabi app.
In this article:
Android
Check for App Updates:
- Open the Google Play Store app.
- Search for the Kajabi app.
- If an update is available, you'll see an "Update" button. Tap it to update the app.
Reinstall the App:
- Uninstall the Kajabi app by going to Settings > Apps & notifications > See all apps > Kajabi > Uninstall.
- Reinstall it from the Google Play Store.
- Restart Your Device:
- Simply power off your device, wait for a few seconds, and then turn it back on.
Check Your Internet Connection:
- Try switching between Wi-Fi and mobile data to see if the issue persists. This can help identify if the problem is related to your internet connection.
Apple iOS
Update the App:
- Go to the App Store and tap on your profile icon.
- Scroll to see pending updates. If Kajabi has an update, tap "Update" next to it.
Reinstall the App:
- Press and hold the Kajabi app icon on your home screen, then select "Delete App."
- Go to the App Store, search for Kajabi, and tap "Install."
Restart Your Device:
- Press and hold the side button and either volume button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the side button until you see the Apple logo.
Check for iOS Updates:
Go to Settings > General > Software Update. If an update is available, tap Download and Install.
General Tips
Clear Cache (Android): Go to Settings > Apps & notifications > See all apps > Kajabi > Storage & cache > Clear Cache.
- Check App Permissions: Ensure Kajabi has the necessary permissions enabled in your device's settings.
- Use a Different Network: Sometimes, network issues can cause apps to malfunction. Try using a different Wi-Fi network or your mobile data.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!