If you're experiencing difficulties accessing your Kajabi account through the mobile app, follow these steps to troubleshoot and resolve the issue. This guide will help you regain access without needing further assistance.
Step 1: Clear Cache and Reinstall the App
Clearing the cache and reinstalling the app can resolve many access issues.
For iOS Users:
- Uninstall the Kajabi App:
Press and hold the app icon on your home screen until it starts to jiggle. Tap the "X" to delete the app. - Restart Your Device:
Hold the power button and slide to power off. Wait a few seconds, then turn your device back on. - Reinstall the Kajabi App:
Go to the App Store, search for "Kajabi," and reinstall the app.
For Android Users:
- Uninstall the Kajabi App:
Go to "Settings" > "Apps" > "Kajabi" > "Uninstall." - Restart Your Device:
Hold the power button and select "Restart." - Reinstall the Kajabi App:
Open the Google Play Store, search for "Kajabi," and reinstall the app.
Step 2: Verify Your Email and Confirm Access
Ensure that your email is verified and you have confirmed access through the email link.
- Log into Your Email Account:
Use a web browser to access your email. - Check for Confirmation Email:
Look for an email from Kajabi with a subject like "Confirm Your Email Address." - Confirm Your Email:
Open the email and click on the "Confirm Email Address" button. - Open the Kajabi App:
After confirming, tap "Open Kajabi App" in the email to access your account.
Step 3: Reset Your Password
If you cannot log in, resetting your password might help.
- Go to the Login Page
- Click "Forgot Password?":
Enter your email address and submit the form. - Check Your Email:
Look for a password reset email from Kajabi. If you don't see it, check your Spam/Junk folder. - Reset Your Password:
Follow the link in the email to set a new password.
By following these steps, you should be able to resolve most access issues with the Kajabi mobile app. If problems persist, please contact Kajabi Support.