Please feel free to reach out to us for help on Kajabi! We are eager to assist you in any way that we can at support@kajabi.com! Read more to learn how to access additional support.
In this article:
- Support options included with your Kajabi plan
- How to Access Support from a Live Agent
- Need additional help with your site?
Support options included in your Kajabi plan:
Visit our pricing page at kajabi.com/pricing and learn more about each Kajabi plan.
Basic Kajabi Plan
Reach 24/7 Support by reaching us at support@kajabi.com and get access to Live Chat business days from 6am-5pm PDT!
Growth and Pro Kajabi Plans
Reach 24/7 Support by contacting us at support@kajabi.com and get access to 24/7 Live Chat!
Billing Hours
Have billing questions? Reach the Billing team during business days from 7:30am-6pm PDT!
For weekend hours, reach our Billing team for your billing questions on Saturday & Sunday from 8:30am-4:30pm PDT!
How to Access Support from a Live Agent
Chat with Live Agents right from your Dashboard:
- Click the Help tab on the bottom left corner of your screen.
Here you can access the Help Center, Live Trainings, contact support via email, or live chat!
- Select Live Chat.
- Choose between Support or Billing in the Select a Department dropdown.
- Enter your initial message in the Message text box field.
- Click Start Chat.
- Ask any question you'd like or simply let us know how we can help!
If you're having trouble getting through the first support window, please clear your cache and cookies from your browser and try again. Feel free to reach out to us for any technical questions through the Help tab in your account or by emailing us at support@kajabi.com. We look forward to hearing from you!
Need additional help with your site?
If you are looking for help building and creating your site we recommend reaching out to Virtual Assistants from the Official Kajabi User Facebook Group!
Virtual Assistants can help you:
- Build your site
- Design your site
- Work on projects
Read our guide on Finding Virtual Assistants to help you with your site on Kajabi.