Kajabi offers many different options when it comes to customer support. We are eager to assist you in any way that we can! Read more to learn how to access the many support options that are available to you.
In this article:
- Support options included with your Kajabi plan
- How to access live chat from Kajabi
- How to access live chat from the Help Center
- Need additional help with your site?
Support options included in your Kajabi plan:
Visit our pricing page at kajabi.com/pricing and learn more about each Kajabi plan.
Basic Kajabi Plan
Reach out by submitting a request or access Live Chat during business days from 6am-5pm Pacific Time!
Live chat is not available outside regular business hours if you are on the Basic Kajabi Plan. Please feel free to reach out to us by submitting a request for assistance outside the regular business hours.
Looking for 24/7 Live Chat? Check out our Growth and Pro Plans at kajabi.com/pricing!
Growth and Pro Kajabi Plans
Reach support by submitting a request or get access to 24/7 Live Chat!
Billing Hours
Have billing questions? Reach the Billing team during business days from 7:30am-6pm Pacific Time!
For weekend hours, reach our Billing team for your billing questions on Saturday & Sunday from 8:30am-4:30pm Pacific Time!
How to access live chat from Kajabi
Based on your Kajabi Plan, chat with Live Agents right from your Dashboard:
- Click the Help tab on the bottom left corner of your screen.
Here you can access the Help Center, Live Trainings, contact support via email, or live chat!
- Select Live Chat.
- Click Live Chat again in the bottom right corner of the prompt.
- Choose between Support or Billing in the Select a Department dropdown.
- Enter your initial message in the Message text box field.
- Click Start Chat.
- Ask any question you'd like or simply let us know how we can help:
If you're having trouble getting through the first support window, please clear your cache and cookies from your browser and try again. Feel free to reach out to us for any technical questions by submitting a request. We look forward to hearing from you!
How to access live chat from the Help Center
Access support directly from the Help Center!
Step 1. Are you logged in?
Reach out to support by first logging in with your Kajabi account.
Already logged in? Skip to step 2.
To sign in:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Sign in.
- Enter your Kajabi login credentials.
- Click Sign in once more:
Step 2. Chat with a live agent or submit a request
Based on your Kajabi Plan, access live chat directly from the Help Center:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Live Chat.
- Navigate to the chat bubble.
- Select Support or Billing in the Select a Department dropdown.
- Enter your initial message in the Message text box field.
- Click Start Chat:
If Live Chat is unavailable, submit a request to support:
- Open the Help Center sidebar menu.
- Navigate to the bottom of the sidebar panel.
- Click Contact Us:
Need additional help with your site?
If you are looking for help building and creating your site we recommend reaching out to Independent Contractors!
Independent Contractors can help you:
- Build your site
- Design your site
- Work on projects
Read our guide on Finding Independent Contractors to help you with your site on Kajabi.
Please note, Independent Contractors are in no way affiliated with Kajabi. Hiring an Independent Contractor is done at your own discretion.
Kajabi is in no way held responsible for the service you receive from the hired independent contractor.
