Third-Party Payment Processors

How to Cancel and Refund a Payment in Stripe

Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. Learn how to perform these actions in Stripe!

In this article:

Cancel a subscription in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer's email address in the search bar.
  • Click on their Stripe profile.
  • Scroll to Subscriptions.
  • Click x on the right side of the Subscription that you wish to cancel.
  • Then, select Cancel subscription.
  • In the prompt, select the date of the cancellation.
  • Click Cancel subscription to apply:

Refund a payment in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer's email address in the search bar.
  • Click on their Stripe profile.
  • Scroll down to Payments.
  • Click … on the right side of the Payment that you wish to Refund.
  • Then, click Refund payment.
  • Complete the prompt and select Refund:

 

Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!

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