How to Cancel and Refund a Payment in Stripe

Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. Learn how to perform these actions in Stripe!

In this article:

• Cancel a subscription in Stripe
• Refund a payment in Stripe

Cancel a subscription in Stripe

• Log into your Stripe account.
• Open the Customers tab.
• Search the Member's email address in the search bar.
• Click on their Stripe profile.
• Scroll to Subscriptions.
• Click x on the right side of the Subscription that you wish to Cancel.
• Then, select Cancel subscription.
• In the prompt, select the date of the cancellation.
• Click Cancel subscription to apply:

Refund a payment in Stripe

• Log into your Stripe account.
• Open the Customers tab.
• Search the Member's email address in the search bar.
• Click on their Stripe profile.
• Scroll down to Payments.
• Click … on the right side of the Payment that you wish to Refund.
• Then, click Refund payment.
• Complete the prompt and select Refund: