Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. Learn how to perform these actions in Stripe!
In this article:
Cancel a Subscription in Stripe
- Search the Member's email address in the search bar.
- Click on their Stripe profile.
- Scroll down to Subscriptions.
- Click
…on the right side of the Subscription that you wish to Cancel. - Then, select Cancel subscription.
- In the prompt, select the date of the cancellation.
- Click Cancel subscription to apply:
Refund a Payment in Stripe
- Search the Member's email address in the search bar.
- Click on their Stripe profile.
- Scroll down to Payments.
- Click
…on the right side of the Payment that you wish to Refund. - Then, click Refund payment.
- Complete the prompt and select Refund: