How to Add Closed Captions to a Video

David Giali
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Closed Captions and subtitles can be very helpful to customers who are hearing impaired or simply prefer to read along with the video. They can be added to videos you upload to Kajabi using an SRT file.


In this article:


Note:
This feature is only available in video content posted in Products or Premier Pages.

How to add closed captions to a video in a Course Lesson

  • From the Dashboard, select the Products tab.
  • Then, select the Courses tab.
  • Edit an existing Course and click into a Lesson with a video uploaded.
  • Open the Video Actions dropdown.
  • Select Closed Captions.
  • Upload your SRT file:


How to add closed captions to a video on a Page

  • Open the Website tab from the Dashboard.
  • Click Pages
  • Select the page you wish to customize or create a new page.
  • Click Customize to open the theme editor.
  • Click the Video you wish to edit.
  • Open the Video Actions dropdown.
  • Select Closed Captions.
  • Upload your SRT file:


How to create an SRT file

In captioning, a text file format is used, which you can easily create using TextEdit (on a Mac) or Notepad (on a Windows PC).

An SRT file consists of four parts:

  • The number of the caption frame in a sequence
  • Beginning and end timecodes for when the caption frame should appear
  • The caption itself
  • A blank line to indicate the start of a new caption sequence

The time format used is hours:minutes:seconds,milliseconds with the milliseconds rounded to 3 decimal places. Each timestamp is separated by a two-hash arrow (“– –>”) and a blank line before the next caption sequence.

Note:
In order for an SRT file to upload correctly and work in conjunction with your video, it is important to follow this strict format. If your SRT file contains extra characters, blank lines, or spaces, you may experience difficulties uploading your file to Kajabi.

Note:
Kajabi's Creator Studio can help you create and download your transcript and subtitles from your course video, all within Kajabi!

And that’s how you can add closed captions to a video! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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