How to Track Your Member's Progress in a Product

Learn how to track your member's progress in a course, membership, or product you offer in your Product Progress Report.

Overview

The Product Progress Report allows you to track your member's progress, number of logins, start date, and date of last login.

This report displays up to 1000 Members at a time. In response to your feedback, Kajabi redesigned the Product Progress report to improve visibility and give you more insight into the progress of each individual Member.

Focus your report by using filters for member name, member email or by custom segment.

Product progress is tracked by the progress of the Video or Assessment uploaded into the Product Post. If the Product Post does not contain a Video or an Assessment, the progress can only be tracked if the "Mark as complete" button is clicked.

Tip:

If the Product Progress Report fails to update, you may need to update your Product Theme. This can occur if your Product has the "Mark as Complete" button removed instead of hidden. Hiding this button instead of removing it will enable Video Progress tracking.

View by product

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
Select the Product you want to view and click Confirm:

View by segment

The Product Progress Report displays up to 1000 Members.

Filter your Member Progress Report by Segment to create meaningful groups of users and narrow your focus:

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
Click on the Product you want to view.
In the right side-bar, search by Segment and click Apply:

Note:

Segmenting your Members will display up to 1000 Members in the Segment. Keep in mind, exporting your Product Progress report will export the Members displayed when filtered or segmented. We encourage you to create Segments to easily share and view your report. Read How to Segment Your Contacts to create focused Segments and easily track your Members.

View by member

To view a specific member's progress in a Product for each Category and Post:

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
Click on the Product you want to view.
In the right side-bar, search the Member by name or email and click Apply.
Then, click on the Member's Name to view their progress report:

Note:

If a Member is permanently deleted from your site, all records will be removed including their Product Progress. However, if a Member has been revoked access to a Product their Product Progress will remain in your Product Progress Report.

Member Progress Report

View Member Details

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
Click on the Product you want to view.
In the right side-bar, search the Member by name or email.
Click on the Member's Name to view their progress report.
In the Member Information card, click launch:

View by Product Category and Product Post:

Print

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
In the top menu, click Print.
Begin sharing a hard copy of your printed Product Progress Report!

Export

Open the Website tab from your Dashboard.
Then, open the Analytics tab.
Scroll to the bottom of the page and click Product Progress.
In the top menu, click Export.
Begin sharing an excel file of your Product Progress Report:

Tip:

Group your Members with Segments to narrow your focus and easily export specific groups of Members. If your list is greater than 1000, you will receive an email from Kajabi Support to download your exported list. Read How to Segment Your Contacts to create focused Segments and easily track and export your Members from the Product Progress report.

Answer Center

In this article:

Overview

View by product

View by segment