If you have multiple third-party integrations with Kajabi, chances are you will run into issues regarding the External User ID.

This error occurs because SamCart assigns it's own ExternalUserIDs in the format scxxxxxxx , rejecting other third-party integrations to connect ExternalUser_IDs

The solution to this issue is to use Zapier instead.

Unfortunately, the SamCart and Zapier integration does not allow you to select a product from SamCart.

Solution

The solution to this dilemma is to use Filter by Zapier to create a filter, allowing your users to select the appropriate product from SamCart so that the corresponding product in Kajabi is granted or revoked.

To Create a Zap with a Filter:

In the "When This Happens" field:

• Choose App: SamCart
• Choose Trigger Event: New Order
• SamCart Account: name of SamCart account

In the "Do This" Field (Part 1):

• Choose App: Filter by Zapier
• Only continue if…:
• Product Name > (Text) Exactly matches > Product Name

In the "Do This"Field (Part 2):

• Choose App: Kajabi
• Choose Action Event: Grant Access to an Offer
• Kajabi Account: < name of Kajabi account >
• Site: < name of Kajabi site >
• Offer: < name of Kajabi offer >
• Member Name:
• __1.Contact First Name __
• 1.Contact Last Name
• Email: 1.Contact Email
• External User ID: 1.Contact Email
• Send Offer Grant Email: yes/no