Muting Customers in Your Contacts Tab

Note:

Muting customers only applies to the Legacy Community.

Learn about muting your Customers to revoke their ability to comment in your Legacy Community.

Muting a contact

Mute Customers to revoke their ability to create posts within your Legacy Community Product(s) and revoke their ability to comment on the posts of other Customers.

Muting Customers will not affect their Contacts Profile in your Contacts tab.

Note:

Muting customers only applies to the Legacy Community.

How to mute a customer

To mute a customer:

Open the Contacts tab from the Dashboard.
Then, select the name of the person you would like to Mute.
Open the … icon to access More Actions.
Click Mute:

How to unmute a customer

To unmute your customer:

Open the Contacts tab from the Dashboard.
Then, select the name of the person you would like to Unmute.
Open the … icon to access More Actions.
Click Mute:

And that’s how you can mute and unmute your customers!

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