Pausing or suspending your Member's subscription temporarily disables your Member's billing and access to Products. This can be done in the case that your Member is temporarily unavailable to be billed. For example, your Member may wish to temporarily disable their subscription while they are on vacation and resume when they return. Learn to pause your Member's subscriptions.
In this article:
First, Identify Payment Method
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View next to the Offer you wish to pause.
- Within the Payment Details, determine if your Member processed their payment as a Paypal Customer or a Stripe Customer:
Now, that you have identified your Member's payment method read the guide for:
Stripe
With Stripe, you can apply an indefinite 100% off coupon/discount. Simply remove the coupon to resume billing your Member after the pause/suspension concludes. Click here to learn about applying coupons/discounts in Stripe.
Pause Stripe Subscription
Create a Coupon
- Log into your Stripe Dashboard
- Click Billing in the left sidebar.
- Select Coupons from the dropdown.
- Click + New to create a new coupon.
- Enter the Name of your coupon.
- Select Percentage discount for the Type.
- Enter 100 for the Percentage Off.
- Select Forever in the Duration dropdown menu.
- Click Create coupon:
Apply Coupon
- Open Customers from the left sidebar.
- Select the customer you wish to pause.
- Navigate to the Coupon card.
- Click + Add Coupon.
- Select your 100% off forever coupon.
- Refresh your page to update the Customer Dashboard:
Then, Temporarily Revoke Product Access
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View to the side of the Offer you wish to temporarily disable access to.
- In the Product Memberships card, click Revoke Access next to all Product(s) you wish to temporarily revoke.
- In the popup confirmation, click Revoke Access again:
Reactivate Stripe Subscription
Remove Coupon
When you are ready to resume your Member's subscription, simply remove the coupon in Stripe.
- Open Customers from the left sidebar.
- Select the customer you wish to pause.
- Navigate to the Coupon card.
- Click x Remove coupon.
- Refresh your page to update the Customer Dashboard:
When it is time to reactivate your Member's Product Access:
- Select the Member's name and click Purchases.
- Then, select View to the side of the Offer you wish to reactivate.
- Click Reactivate next to the Product(s) you wish to reactivate:
PayPal
PayPal allows you to suspend and reactivate your Member's Subscription with your PayPal Business or Premier account. Click here to learn about suspending and reactivating a Subscription in PayPal.
Pause Paypal Subscription
Suspend Subscription
- Log into your Paypal Business or Premier account.
- Click Activity in the top menu.
- Open the All transactions dropdown menu.
- Select Subscription payments.
- Locate the subscription you wish to suspend and click the subscription name.
- Click Suspend.
- Confirm in the popup and click Suspend Profile:
Revoke Access
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View to the side of the Offer you wish to temporarily disable access to.
- In the Product Memberships card, click Revoke Access next to all Product(s) you wish to temporarily revoke.
- In the popup confirmation, click Revoke Access again:
Reactivate Paypal Subscription
- Log into your Paypal Business or Premier account.
- Click Activity in the top menu.
- Open the All transactions dropdown menu.
- Select Subscription payments.
- Locate the subscription you wish to reactivate and click the subscription name.
- Click Reactivate.
- Confirm in the popup and click Reactivate Profile:
When it is time to reactivate your Member's Access:
- Select the Member's name and click Purchases.
- Then, select View to the side of the Offer you wish to reactivate.
- Click Reactivate next to the Product(s) you wish to reactivate:
Set up an Automation to Revoke Access
In some cases, you may wish to set an Automation to easily revoke and reactivate access to your Members by simply adding a Tag. This can streamline the process if you are temporarily pausing your Member's Subscriptions on a regular basis. Learn to set an Automation with your Growth or Pro Plans.
- Open the Marketing tab from the Dashboard.
- Click Automations.
- In the top right corner, click + New Automation.
- In the When dropdown menu, select Tag is added.
- Enter your Tag name in the Add Tag field. We recommend including the name of the Offer that is revoked when this tag is applied to easily assign the correct Tag to your Members. (For example, Community Offer Access Paused)
- In the Then dropdown menu, select Revoke an offer.
- Select the Offer you wish to be revoked when your Tag is added (In this example, the Community Offer).
- Then, click Save to keep your changes:
Repeat the Automate the Process steps for each Offer you wish to automatically revoke access to when the specified tag is applied to a Member.
To automate the reactivation of the Offer to your Member upon returning:
- Open the Marketing tab from the Dashboard.
- Click Automations.
- In the top right corner, click + New Automation.
- In the When dropdown menu, select Tag is removed.
- Open the Add Tag dropdown menu and select the Tag you wish to automate when removed. (For example, select the Tag name Community Offer Access Paused)
- In the Then dropdown menu, select Grant an offer.
- Select the Offer you wish to Grant when the Tag is removed (in this example, the Community Offer).
- Then, click Save to keep your changes:
Automating the Granting of an Offer when the Paused tag is removed, will automatically Grant the Offer to your Member by simply removing the Paused tag.