Pausing or suspending your Member's subscription temporarily disables your Member's billing and access to Products. This can be done in the case that your Member is temporarily unavailable to be billed. For example, your Member may wish to temporarily disable their subscription while they are on vacation and resume when they return. Learn to pause your Member's subscriptions.
In this article:
First, Identify Payment Method
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View next to the Offer you wish to pause.
- Within the Payment Details, determine if your Member processed their payment as a Paypal Customer or a Stripe Customer:
Now, that you have identified your Member's payment method read the guide for:
Stripe
With Stripe, you can manually pause recurring subscriptions for Active Members and configure the invoice behavior directly from your Stripe account.
Check out Stripe's Support for more details
Pause Stripe Subscription
- Log into your Stripe account.
- Open Customers from the sidebar.
- Then, click Subscriptions.
- Select the Customer with the Subscription you wish to pause.
- Click the
…icon to the right of the Customers' Subscription card. - Select Pause payment collection.
- Click Pause to apply:
Then, Temporarily Revoke Product Access
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View to the side of the Offer you wish to temporarily disable access to.
- In the Product Memberships card, click Revoke Access next to all Product(s) you wish to temporarily revoke.
- In the popup confirmation, click Revoke Access again:
Reactivate Stripe Subscription
If you chose to pause your Members' Subscription indefinitely, you will need to resume the subscription manually in Stripe when you are ready to resume their subscription.
- Log into your Stripe account.
- Open Customers from the sidebar.
- Then, click Subscriptions.
- Select the Customer with the paused Subscription.
- Click the
…icon to the right of the Customers' Subscription card. - Select Resume payment collection.
- Click Resume to apply:
When it is time to reactivate your Member's Product Access:
- Select the Member's name and click Purchases.
- Then, select View to the side of the Offer you wish to reactivate.
- Click Reactivate next to the Product(s) you wish to reactivate:
PayPal
PayPal allows you to suspend and reactivate your Member's Subscription with your PayPal Business or Premier account. Click here to learn about suspending and reactivating a Subscription in PayPal.
Pause Paypal Subscription
Suspend Subscription
- Log into your Paypal Business or Premier account.
- Click Activity in the top menu.
- Open the All transactions dropdown menu.
- Select Subscription payments.
- Locate the subscription you wish to suspend and click the subscription name.
- Click Suspend.
- Confirm in the popup and click Suspend Profile:
Revoke Access
- Open the People tab from the Dashboard.
- Select the Member you wish to pause/suspend their account.
- Click Purchases.
- Then, select View to the side of the Offer you wish to temporarily disable access to.
- In the Product Memberships card, click Revoke Access next to all Product(s) you wish to temporarily revoke.
- In the popup confirmation, click Revoke Access again:
Reactivate Paypal Subscription
- Log into your Paypal Business or Premier account.
- Click Activity in the top menu.
- Open the All transactions dropdown menu.
- Select Subscription payments.
- Locate the subscription you wish to reactivate and click the subscription name.
- Click Reactivate.
- Confirm in the popup and click Reactivate Profile:
When it is time to reactivate your Member's Access:
- Select the Member's name and click Purchases.
- Then, select View to the side of the Offer you wish to reactivate.
- Click Reactivate next to the Product(s) you wish to reactivate:
Set up an Automation to Revoke Access
In some cases, you may wish to set an Automation to easily revoke Offer access to your paused Members by simply adding a Tag. Using Tags can also help identify Members you have paused by filtering your People tab by Tags or by creating Segments with Tags. This can streamline the process if you are temporarily pausing your Member's Subscriptions on a regular basis. Learn to set an Automation with your Growth or Pro Plans.
- Open the Marketing tab from the Dashboard.
- Click Automations.
- In the top right corner, click + New Automation.
- In the When dropdown menu, select Tag is added.
- Enter your Tag name in the Add Tag field. We recommend including the name of the Offer that is revoked when this tag is applied to easily assign the correct Tag to your Members. (For example, How to Build a Mini Course Paused)
- In the Then dropdown menu, select Revoke an offer.
- Select the Offer you wish to be revoked when your Tag is added (In this example, the How to Build a Mini Course Offer).
- Then, click Save to keep your changes:
Repeat for each Offer you wish to automatically revoke access to when the specified tag is applied to a Member.
With tags you can now easily identify Members you have paused by filtering your People tab by your newly created tag.
Ready to reactivate your Member's Offer Access?
Reactivate your Member's Offer Access while maintaining their Product Start Date and connected payments by removing the Tag from their People Profile and manually reactivating your Member's Offer Access.