How to View All Payments

Learn to view and export detailed payment information about every purchase made on your site.

View payments

View all the payments made to your site in one easy-to-view location.

In your Payments page you can efficiently manage your payments by quickly viewing the:

Payment method (Stripe or PayPal)
Amount paid
Payment Type
Member Name
Member Email
Offer Title
Transaction Date

Want to look into the Offer or Member involved with a specific payment? Simply click on the Member name or Offer Title to access more information.

Note:

If a payment failed or if a coupon was applied, you will see the corresponding icon next to the Amount paid (i.e., a coupon icon or a failed payment badge). It is important to note that if PayPal processed a failed payment, the badge will not display on the payments page. A failed badge will only appear if a payment failure is processed through Stripe.

To view your Payments page:

Open the Sales tab from the Dashboard.
Click Payments:

Search Payments by:

Member name
Email

Sort and Filter

Your payments are organized from most recent payments made, but you can use the Sort function to reorder your list of payments:

Or filter your list to locate specific payments by Payment Type, Payment Method, or Timeframe:

Looking to filter your payments further? Use advanced filters to include Currency and Offers, by clicking Advanced:

Note:

If a payment fails, the Payments page will display a "failed" badge next to the Amount paid. However, if PayPal processed the failed payment, the badge will not display on the payments page. A failed badge will only appear if a payment failure is processed through Stripe.

Export payments

Export a detailed report of all Offer payments.

Your exported file will reflect the same data displayed on Kajabi: Payment ID, Payment Amount, Payment Type, Member Name, Member Email, Offer Title, Payment Provider, and Payment Created At Timestamp.

To export your payments as a CSV file:

Open the Sales tab from the Dashboard.
Click Payments in the top menu.
Navigate to the top right corner and click Export.
Select the date range to export.
Then, click Export once more:

Your exported list will be emailed to the email address associated with your Kajabi account from Kajabi Support.

Download your exported report

Download the CSV from your email inbox:

Log into your email associated with your Kajabi account.
Your exported list will be attached to an email from Kajabi Support with the Subject Line: Payments export process completed.
Open the email to access and download your CSV file:

Your CSV file will include:

the Payment ID, Payment Amount,
Currency,
Payment Type,
Member ID,
Member Name,
Member Email,
Offer ID,
Offer Title,
Payment Provider (Stripe or PayPal),
the Created At date,
and if a Coupon was used.

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