Learn to reset your Member's password from your People tab.
In this article:
Member can't log into your site
If your Member forgets their login, they can click Forgot Password on your site login page and Kajabi will send a password reset link to their email inbox:
Learn to customize your Login Page according to your brand and language.
If the user submits an email address matching the email address of a Member in your People tab, they will receive a reset password instructions email in their email inbox.
Your member can reset their password by clicking the link in the email:
Send password to member email
Manually send a password reset email to your Member:
- Open the People tab from the Dashboard.
- Select the Member's name to open their Profile.
- Click Reset Password.
- Confirm by clicking Send email:
Your Member will receive an email to reset their password containing the link to reset their password:
Change your member's password
Provide your Member with a temporary password to help your Member login to your site. Your Member can then change their password within their Account Settings. Learn how your Member can update their account information.
Manually create a password for your Member to help your Member login:
- Open the People tab from the Dashboard.
- Select the Member name to open their Profile.
- Click the
…icon to open More Actions. - Select Change Password.
- Enter your Member's temporary password.
- Click Save to apply:
After creating your Member's temporary password, send your Member their temporary login information through your preferred form of communication.
