Existing Members of your site must be logged in to their account to purchase additional Offers from your site. As long as your Member is logged in, they can purchase additional Offers from your Store page, your Sales pages, Pipelines, email marketing and add their additional purchases to their Library.
In this article:
New Checkout Template
If you are utilizing the New Checkout Template for your Offers, consider adding friendly copy to the Offer Details encouraging existing Members to log in before purchasing.
Legacy Checkout Template
With the Legacy Checkout Template, your customers will be prompted to sign in if they have an existing account prior to purchase:
If an existing Member wishes to repurchase an Offer they have previously purchased, their experience will vary depending on the Offer payment type:
- One-Time Payments: A one-time payment Offer can be purchased multiple times, but a prompt will display asking the Member if they wish to continue if they have already purchased the Offer previously. This prompt can be dismissed if they wish to repurchase the Offer.
- Multiple Payments: Similar to the One-Time Purchase, a Multiple Payment Offer can be purchased multiple times, but the Member will encounter a prompt notifying them of their previous purchase.
- Recurring Subscription - If a Member attempts to repurchase an active Recurring Subscription Offer associated with their account, Kajabi will simply redirect the Member to the Library after logging in.