Learn how you can stop people from subscribing to your free trial offers more than once using Offer Automations. 

In this article:

• Step 1. Create a tag
• Step 2. Create an automation to deactivate the offer
• Optional: Create a notification email

Step 1. Create a tag

Create the automation that adds a tag for people who cancel their free trial:

• From your Dashboard, click on Products.
• Then click on Offers.
• Click on the Offer that you wish to edit.
• Scroll down to Automations and click on + Add Automation.
• Under WHEN, select Offer subscription payment canceled.
• Under THEN, select Add a Tag.
• Then type the tag that you wish to use (example: Trial Canceled).
• Click Save:

Step 2. Create an automation to deactivate the offer

Create the automation that deactivates from offer if they have previously subscribed to the offer:

• Under Automations, click on + Add Automation.
• Under WHEN, select Offer is purchased.
• Under THEN, select Deactivate from Offer.
• Select the same Offer that you are working on.
• Click Add Condition.
• Select the filter Has any of these tag(s).
• Find and select the tag you created (example: Trial Canceled).
• Click Apply.
• Then click Save:

Optional: Create a notification email

This is not a required step, but can be used to communicate to the user that they have previously subscribed.

• Under Automations, click on + Add Automation.
• Under WHEN, select Offer is purchased.
• Under THEN, select Send an email.
• Tick the circle beside To the person.
• Edit the Subject and Body of the email.
• Click Add Condition.
• Select the filter Has any of these tag(s).
• Find and select the tag you created (example: Trial Canceled).
• Click Apply.
• Then click Save:

Read more about Offers here.