Learn how you can stop people from subscribing to your free trial offers more than once using Offer Automations.
In this Article:
- Create the Automation that Adds a Tag for People who Cancel their Free Trial
- Create the Automation that Revokes Access if they have Subscribed to the Offer before
- Optional: Create the Automation that sends them an email notifying them that they have subscribed before
Create the Automation that Adds a Tag for People who Cancel their Free Trial
- From your Dashboard, click on Products
- Then click on Offers
- Click on the Offer that you wish to edit
- Scroll down to Automations and click on + Add Automation
- Under WHEN, select Offer subscription payment canceled
- Under THEN, select Add a Tag
- Then type the tag that you wish to use (example: Trial Canceled)
- Click Save
Create the Automation that Revokes Access if they have Subscribed to the Offer before
- Under Automations, click on + Add Automation
- Under WHEN, select Offer is purchased
- Under THEN, select Revoke an offer
- Select the same Offer that you are working on
- Click Add Condition
- Select the filter Has any of these tag(s)
- Find and select the tag you created (example: Trial Canceled)
- Click Apply
- Then click Save
Optional: Create the Automation that sends them an email notifying them that they have subscribed before
This is not required but you can opt to create this Automation.
- Under Automations, click on + Add Automation
- Under WHEN, select Offer is purchased
- Under THEN, select Send an email
- Tick the circle beside To the person
- Edit the Subject and Body of the email
- Click Add Condition
- Select the filter Has any of these tag(s)
- Find and select the tag you created (example: Trial Canceled)
- Click Apply
- Then click Save
Read more about Offers here.