Learn to manually refund your Members on Kajabi.
This article guides you through refunding your Members directly from your Kajabi account. If you wish to refund your Members in Stripe or PayPal, read How to Cancel and Refund a Payment in Stripe or How to Cancel and Refund a Transaction in PayPal for details.
Refunding your member
Perform a full or partial refund for your Member(s) directly from Kajabi:
- Open the People tab from the Dashboard.
- Search or Filter your People to locate the Member you wish to refund.
- Select the name of the Member you wish to refund.
- Click Purchases.
- Select view for the Offer to refund.
- Then, select Refund under the "Transaction Activity" card.
- Enter your Refund amount and select a reason (optional) for your records.
- Click Refund to apply:
