Upsells can be used with paid Offers only. An Upsell cannot be used with a Free Offer.
In this article:
What is an upsell?
Upsells are a great way to maximize your profit by encouraging an additional sale during the checkout process.
Troubleshooting your upsell
I added an Upsell to my Free Offer, but it doesn't appear during Checkout
Upsells cannot be used with a Free Offer. Although you can add an Upsell to a Free Offer in the Offer Editor, your customers will not be given the option to purchase the Upsell during checkout.
Learn How to Customize the Pricing of an Offer for more details.
The Upsell doesn't appear during Checkout when my customer applies their coupon
Customers with a 100% off coupon for an Offer with an Upsell will not be given the option to purchase the Upsell. 100% Off coupons turn a paid Offer into a Free Offer when applied.
Learn more about creating coupons in Kajabi.
I successfully tested the Upsell before, but now I can't perform another test purchase
If you are using the same email address in your second test, Kajabi will recognize that your initial test email address previously purchased the Upsell.
Be sure to use a different email address if you wish to perform multiple tests.
Still have questions? Let us know your question below to have it added to the list or reach out to Support if you need additional assistance. Thanks for being the best part of Kajabi!