How to Pause Your Kajabi Account

Kayla M.

Updated

Need some time off, but still want to scale your business with Kajabi in the future? Learn to Park (i.e., pause) your Kajabi account and resume when you're ready to begin again!


In this article:


Parked account details

Parking your Kajabi account temporarily suspends your account to give you time away from building your business on Kajabi without canceling your Kajabi Subscription. 

This will allow you to retain any information or progress you've already created on your site for as long as you need it.

With a parked account, you will have limited access allowing you to reactivate your account, adjust your Kajabi Plan, and update your billing information.

Note:
You will not have access to customize, build, or grow your site with Kajabi while your account is parked.

What will my customers see when my account is parked?

Parking your Kajabi account will pause your site, which will appear offline and remain inaccessible to your contacts and customers. This includes Products purchased by your customers.

Customers of your parked account will not have access to the Products purchased from your site while your account is parked.

Note:
If a customer has an active subscription payment, the payment processor (Kajabi Paymnets, Stripe, or PayPal) will continue to process their payments during your parked status. Prior to parking your account, manually pause your customers' subscriptions until you are ready to reactivate your account. Learn more

How much does it cost to Park my account?

The Parked Plan pauses your Kajabi account for $29/month, and any Kajabi discounts associated with your account will be canceled. 

Note:
Please note that if attempts to collect payment for your Kajabi subscription fail, we will move your account to a Parked plan. This is to prevent any of your data or content from being removed from our system.

As a Kajabi Partner, will I still receive a commission for my referrals?

Yes, unlike when you cancel your account you will remain eligible for all referrals made while maintaining a Parked Account.

Learn more about the Kajabi Partner Program.


How to park your account

Pause your Kajabi plan by parking your account.

To park your Kajabi account:

  • Open the Settings tab located in the bottom left corner of your Dashboard.
  • Select Subscription from the Account Settings section. 
  • Under Your Subscription, click Change plan.
  • Scroll to the bottom of the page and look for Need to pause your Kajabi account?
  • Click Park account:

Note:
If you are unable to see the park option in your Plan Details, contact support for assistance.

How to reactivate a parked account

To reactivate your parked account and resume building your business with Kajabi, log into your Kajabi account, navigate back to your Billing Settings, and select a Subscription Plan.

If you are unable to log in, please reach out to Support and we'll be more than happy to assist you!

Note:
Parking the account stops any previous Subscription Plans. This means if you park your account midway through an Annual Subscription Plan, the remaining months are lost and you must start your Annual Subscription Plan over when reactivating your account off of the parked plan.

And that's how to pause your Kajabi account! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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