Learn to connect your custom email domain to Kajabi to brand your sender information in the marketing emails you send to your list.
In this article:
- Email domains
- Method 1. Kajabi's custom domain and custom email domain process
- Method 2. Integrating with a webmail provider
- What happens during the verification process?
- Removing your custom email domain
- Connecting an email domain without connecting a website domain
Email domains
Custom email domains offer a great way to add credibility to your brand when sending marketing emails to your list.
When you join Kajabi, you're set up with Kajabi's shared marketing email domain to benefit from the excellent sender reputation Kajabi has spent years building. Using Kajabi's shared marketing email domain gives you the opportunity to build your own sender reputation as you scale your business.
Kajabi Email Domain Example:
However, if you're sending a significant number of marketing emails every week, creating and connecting a custom email domain can help solidify your brand!
Custom Email Domain Example:
Customizing your email domain allows you to brand your sender information on the email marketing content you send to your list. Please note that transactional emails (i.e. non-marketing emails) will continue to be sent through Kajabi's email domain. Learn about marketing and transactional emails for more details.
Why customize your email domain?
Building trust and credibility takes time and consistency. A custom email domain can help build trust and credibility with your email recipients by presenting a consistent, professional brand.
Building trust and credibility is HUGE for any business.
As an increasing number of people become familiar with your brand and the value you offer, using a custom email domain can encourage engagement with your marketing emails and improve your conversion rates.
Method 1. Kajabi's custom domain and custom email domain process
With this method you can easily set up your custom email domain alongside your custom website domain, all on Kajabi. Once your email domain is set up, you'll be able to send marketing emails from a custom email address.
Step 1. Connect a custom website domain
Prepare to set up your custom email domain by first connecting a custom website domain. Click here to learn how to connect a custom website domain to Kajabi.
Step 2. Connect your custom email domain
After successfully connecting your custom website domain on Kajabi, you'll be given the option to set up your custom email domain.
This option is simple, free, and doesn't require you to purchase a custom email domain outside of Kajabi!
To add your custom email domain:
- Open the Settings tab from your Dashboard
- Click Domain.
- Locate the Marketing Email Domain Sending section.
- Click Setup custom email domain.
- In the prompt, enter a From name.
- Then, add a From email (typically your business name or a keyword related to your brand).
- Last, enter a Reply to email.
Note: Adding a 'Reply to' email address allows you to receive email responses anytime a contact attempts to reply to your marketing emails. Double check that you've entered your email address correctly. - Click Save to keep and apply your changes:
After you initiate the connection, Kajabi will begin the verification process. This process can take up to 48 hours, and once completed you'll see a success or failure message.
Click here to learn more about the verification process.
Method 2. Integrating with a webmail provider
This method requires you to have a custom email domain outside Kajabi that you pay for through a separate webmail provider like Google Workspace.
Unlike Method 1, which only allows you to send emails from a custom email domain, this method allows you to both send and receive emails using your custom email domain.
Please note that you must first connect a custom website domain to your Kajabi site in order to integrate with a webmail provider via the steps outlined in Method 2. Learn to connect a custom website domain with Kajabi.
Step 1. Purchase and set up your custom email domain with your preferred webmail provider
There are many different webmail providers that may work well for your business, but for the purpose of this guide we will be connecting a Google Workspace custom email domain.
Get started with Google Workspace.
Step 2. Connect your paid custom email domain to Kajabi
To connect your paid custom email domain to your Kajabi account:
- Open the Settings tab from your Dashboard
- Click Domain.
- Locate the Marketing Email Domain Sending section.
- Click Setup custom email domain.
- In the prompt, enter a From name.
- Then, add a From email (typically your business name or a keyword related to your brand).
- Skip the optional Reply to email field.
Why? Your webmail provider will supply your custom email address, so an alternative 'reply to' email address isn't necessary. - Click Save to keep and apply your changes:
Clicking save will initiate the verification process. Learn more about the verification process.
Once the verification process is complete, there's one final step left: inputting MX records from your webmail provider.
Step 3. Add MX records
What are MX records?
MX records are necessary for your webmail provider to know how to send and receive your emails. When a webmail provider is connected to Kajabi, MX records aren't automatically imported over, so they need to be input manually.
In this guide, we're using Google Workspace for our example webmail provider. If you're using a different webmail provider, you'll need to consult with them or use their documentation to obtain their MX records.
Google's MX records are public and we've listed them in this guide for you to easily copy and paste into your account.
Google Workspace MX Records:
|
Name |
Mail Server |
Priority |
|
@ |
aspmx.l.google.com |
1 |
|
@ |
alt1.aspmx.l.google.com |
5 |
|
@ |
alt2.aspmx.l.google.com |
5 |
|
@ |
alt3.aspmx.l.google.com |
10 |
|
@ |
alt4.aspmx.l.google.com |
10 |
To add your MX records:
- Click the DNS Settings link in the upper left corner of your Domain Settings page.
- In your DNS Settings, click the + Custom Record button in the upper right corner of the page.
- Select MX Record.
- Add your values for the Name, Mail Server, and Priority:
Repeat these steps until you've finished adding all of your MX records. You're now ready to begin sending emails from your custom email domain!
What happens during the verification process?
The verification process can take up to 48 hours due to the timeframe for the Domain Name System (DNS) changes to propagate.
What does this mean?
To create a successful connection:
- A custom subdomain has been added to ensure that your records don't interfere with existing domains.
- Your DNS changes must propagate, meaning that Internet Service Provider (ISP) nodes across the world must update their caches with your new DNS information.
Can I send emails during this time?
Yes! As your custom email domain propagates, your marketing emails will continue to send via Kajabi's shared marketing email domain.
Can I make changes to my 'from' information during this time?
After updating your DNS records, you can continue to make changes to your "from name", "from email", and "reply-to email". These changes will not impact your custom email domain setup.
Regardless of your connection status (i.e. connection pending, error, or successful connection), you can continue to make changes to your 'from' information.
How will I know when it's done?
After the verification process has completed, the Marketing Email Domain Sending status will change and you'll receive an email notification from Kajabi Support:
- Your custom email domain is verified and ready to use
- Or there is a problem verifying your domain
If you've received an email notification that your custom email domain is confirmed, your marketing emails will now be sent to your list using your newly branded email domain!
What if there's a problem?
If there's a problem verifying your email domain, Kajabi will notify you by changing the Marketing Email Domain Sending status to indicate that there's been an error during the verification process:
Removing your custom email domain
If you wish to remove your custom email domain and send your marketing emails with Kajabi's shared marketing email domain instead:
- Open the Settings tab from your Dashboard.
- Then, select Domain.
- Locate the Marketing Email Domain Sending section.
- Click the
...menu to the right of your custom email domain name. - Select Remove.
- Then confirm by clicking Remove again:
Connecting an email domain without connecting a website domain
Looking to connect your custom email domain to Kajabi without first connecting a custom website domain? Learn how to connect just an email domain in your Kajabi Marketing Settings:
- How to connect a custom email domain with Bluehost
- How to connect a custom email domain with GoDaddy
- How to connect a custom email domain with Google Domains
- How to connect a custom email domain with Namecheap
- How to connect a custom email domain with SiteGround
- Connecting your custom email domain with CloudFlare
And that’s how you can connect a custom email domain! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
