Learn to check your People tab for duplicate contacts.
In this article:
Kajabi prevents the creation of duplicate contacts to help you keep an organized list.
With Kajabi, email addresses are used to identify your contact. As long as contacts use the same email address when purchasing an Offer and/or submitting a Form their information will be housed within one contact account in your People tab.
However, if a contact uses different emails to purchase an Offer and/or submit a Form or has been added to your People tab manually with a different email address, they may have multiple contact records on your site.
If this is the case, you can search your People tab by name to check if you have contacts that have subscribed or purchased with multiple email addresses.
Searching contacts by name
- Open the People tab from the Dashboard.
- Click Filters.
- Select Name Contains from the Default Field Filters. (If you have changed this field title, select the title of the field set to collect your contact's Name).
- Enter the name of your contact.
- Click Apply: