The Subscription Status is an important indicator as to whether or not your contacts are subscribed to receive your marketing emails.
In this article:
Subscription status
The Subscription status is be located in the Email Marketing column from your People tab:
Tip:
Use the default segments in your People tab to sort your list by subscribed, not-subscribed, or excluded. Click here to learn more about your default segments.
Subscribed
Subscribed contacts are subscribed to receive your marketing emails.
Their Subscription Status will display in your People tab as Subscribed under the Email Marketing column:
Unsubscribed
Unsubscribed contacts will not receive your marketing emails.
Due to the various methods a contact can be unsubscribed, included with the Unsubscribed status is the action that triggered the Unsubscribe:
- Manual Unsubscribe: You or one of your authorized users unsubscribed the contact. Or the contact manually unsubscribed from your email marketing by updating their email preferences from their account.
- Opted out: Contact opted out from receiving your marketing emails by clicking unsubscribe in the footer of the email received.
- Bounced: Automatically unsubscribed as a result of a hard bounced email.
- Marked spam: Contact marked the email as spam in their inbox.
- Never Subscribed: Contact added to the People tab without subscribing to marketing emails.
Note:
By default, Forms are set up as a Double-Opt-In. If your contacts have completed an opt-in Form but do not appear in your People tab, they may need to confirm their intention to subscribe from their email inbox. Learn to enable and disable Double Opt-Ins for your Forms.
Excluded
Excluded contacts are subscribed to your marketing emails, but are ineligible to receive your marketing emails due to their lack of engagement and high-risk status.
Learn more about contact exclusion
