Members with recurring payments (i.e., Multi-pay and Recurring Subscription Type Offers) do not receive email notifications for upcoming payments automatically.
Kajabi's native integrations with Stripe and PayPal give you the flexibility to control and optimize your finances and accounting in your preferred payment processor to best fit your business.
To set up payment notifications, you will need to set this up in the payment processor used to perform the transaction.
For example, Stripe allows you to set up various Stripe notifications including:
- Upcoming renewal events.
- Trial ending reminder emails.
Learn to set up payment notifications in Stripe for details.