Learn more about your Members access to Products after their payments end.
In this article:
If payments stop...
Although we wish they didn't, subscription cancelations and payment failures happen. So, what happens if they do?
With the different integrations set up with Stripe and PayPal, failed or canceled payments end future payments and may revoke access to the Product(s) included with the purchased Offer.
When is the offer automatically revoked?
Members with failed payments or canceled subscriptions will automatically lose access to the Products included with their Offer(s) if they purchased through Stripe.
Subscription Canceled
Stripe's integration automatically revokes access to the Offer connected with the purchase inside Kajabi at the end of the billing cycle. These changes are recorded in both your Members' People Profile under their Purchases and in your Stripe account.
Subscription Failed
Similar to cancelations, failed subscriptions with Stripe automatically revoke access to the Offer connected with the purchase.
Additionally, Stripe provides various solutions for managing failed payments including:
- Customize Stripe's Retry schedule if a payment failure occurs.
- Create Customer emails to send when a card payment fails.
- Adjust the Subscription status to determine the action that will occur if all retries for a payment fails.
Learn to manage failed payments in Stripe
With PayPal, a canceled subscription is reported within your PayPal account, but by default, does not automatically revoke access to the Offer. To ensure that your Members cannot access the Product(s) included with the canceled Offer, revoke access to the Offer manually or with Automations.
With PayPal, Members with failed payments may still have access to the Product(s) included with their purchased Offer(s).
If a recurring payment fails in PayPal, by default, PayPal will reattempt the failed payment a couple of times before officially canceling the subscription.
