Learn to change your sender information for the transactional emails sent from your site.
In this article:
What are transactional emails?
Transactional emails on Kajabi include any email built for the purpose of sending a non-marketing message (e.g., purchase confirmation emails, account changes).
The transactional emails in Kajabi include the automated emails sent by your site and notification emails.
Learn about marketing and transactional emails
Transactional email sender information
After setting up your site, you may be familiar with the Email Settings located under your Marketing Settings.
These settings include:
- From name
- From email address
- Reply-to email address
However, the Email Settings configured in your Marketing Settings will only display for your marketing emails, not your transactional emails.
Transactional emails: "From name"
If you wish to change your transactional email "From name", update the Title of your site. Learn more
From name:
Transactional emails: "From email address"
With Kajabi, you are automatically set up with a free email address through our email server (e.g., helpcenter@t.kajabimail.net) to send your transactional emails:
It's important to note that this email address cannot receive emails and is meant for the sole purpose of sending your transactional emails.
If you wish to change your transactional email address, you can do so by changing your site's Kajabi subdomain (example: kajabihelpcenter.mykajabi.com) in your Site Details Settings.
Changing your Kajabi subdomain will update the front end of your transactional email address. The "t.kajabi" email address cannot be changed or hidden.
For example, the kajabihelpcenter.mykajabi.com subdomain will have kajabihelpcenter@t.kajabimail.net as the transactional email address.
Learn to set up your Site Settings
Transactional emails: "Reply-to email address"
To change the reply-to email address for your transactional emails, update your Support Email Address. Learn more
Reply-to email address:
And that’s how to change your transactional email sender information! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!
