How to Update the Billing Date for Kajabi Payments Subscriptions and Payment Plans

Note:

Kajabi Payments is currently only available to Kajabi Heroes whose businesses are registered in the United States, Canada, Australia, the United Kingdom, and select European countries.

Learn to adjust billing dates for subscriptions easily and payment plans to better align with your customers’ schedules and support your business needs.

How Billing Date Updates Work

With Kajabi Payments, you can now adjust billing dates for active subscriptions and payment plans. This feature offers increased flexibility to support customers’ individual schedules, align billing with group program launches, or even extend a trial period.

This flexibility gives you more control over billing while creating a smoother experience for your customers.

If a customer is enrolled in a subscription or payment plan and requests to adjust their payment schedule, you can now make this update directly from the Transaction Details page in Kajabi.

When the billing date is updated:

The selected date becomes the new anchor for all future payments.
The current billing period is extended to the new date, meaning customers may receive additional access without being charged.
The billing interval remains unchanged (monthly, weekly, or annual), but you may optionally update the price during the same process.

Note:

Extending a billing date gives your customer additional access to your content without charging them. To charge for the extra time, create and send a prorated invoice before updating the billing date. Learn how to create an invoice with Kajabi Payments.

Billing Frequencies Supported

Monthly billing: Select a numeric calendar day (e.g., the 9th). All future charges will occur on that date each month.
Weekly billing: Select a day of the week (e.g., Monday). All future charges will align with that weekday.
Annual billing: Select a month and day (e.g., April 3rd). Future payments will align to that exact date.

How to Update a Subscription Billing Date

Changing a subscription billing date can be done through the Payments tab. The offer price can also be changed during this process.

To change the subscription billing date:

From your Kajabi Dashboard, click Sales → Payments.
Under the Subscriptions tab, locate and select the subscription you want to update.
Click the More Actions menu (...) and select Update Subscription.
Choose the new billing date and confirm:

How to Update a Payment Plan Billing Date

To change a multiple payment offer’s billing date:

From your Kajabi Dashboard, click Sales → Payments.
Under the Payment Plans tab, locate and select the plan you want to update.
Click the More Actions menu (...) and select Update Subscription.
Choose the new billing date and confirm:

Tips, Nuances, and Common Use Cases

Unlock more flexibility with these creative ways to use the billing date update feature:

Pause or Skip a Month:
Customer requests to skip April 10th? Set the next billing date to May 10th.
Align Billing to a New Program Start:
Perfect for cohort-based programs where billing needs to match a group kickoff date. Shift the next charge to match a new group start date.
Extend a trial period:
Push the first payment date forward, extending the trial without billing.
Weekly Billing Flexibility:
Set billing to a preferred weekday (e.g., always charge on Mondays).
Manage Free Access vs. Paid Time:
Delay the billing date to extend access for free, or invoice first for the extra time.

Important Notes and Limitations

Billing dates can only move forward, not backward. You cannot move the billing date earlier than the next scheduled payment.
This change affects all future payments, not just the next installment.
Updating a billing date does not trigger an immediate charge. Instead, it extends the customer’s current access period.
Updating a billing date affects all future payments, not just the next one.
There is no limit to how often a billing date can be updated.
You can update the offer price during this process.
Kajabi does not automatically charge for any “free” days created by the update. If needed, you can manually invoice for those days. Learn how: Invoicing with Kajabi Payments

Frequently Asked Questions

Can I set a billing date earlier than the current one?
No, you cannot move the billing date earlier than the next scheduled payment. The system only allows billing dates to be moved forward.

Will my customer be charged immediately when I update the billing date?
No. The customer receives access through the new billing date without an additional charge. If you want to bill for the extended time, you must manually invoice them first. Learn how: Invoicing with Kajabi Payments

Can I use this to skip multiple billing cycles?
Yes. You can update the billing date as many times as needed, each time pushing it forward by another interval.

What if my customer is still on a trial?
Updating the billing date will extend the trial period by the selected amount of time. This can be useful if you want to delay their first charge.

Can I change the billing interval (e.g., from weekly to monthly)?
No. This feature only updates the billing date, not the billing interval. If you wish to change the interval, you will need to cancel and re-enroll the customer on a new offer.

Is this feature available for Heroes using the third-party Stripe integration?
No. This is exclusive to Kajabi Payments.

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