A Dedicated Customer Success Manager (CSM) is your primary point of contact inside Kajabi. This trusted partner works alongside you to accelerate growth and help you unlock the full potential of your business.
A Kajabi CSM proactively partners with you to guide strategy, uncover opportunities, and remove roadblocks, enabling you to scale with confidence.
What You’ll Receive with a Dedicated CSM
Your CSM acts as an extension of your team, providing:
Tailored insights based on Kajabi’s first-party data
Strategic recommendations to guide business decisions and drive revenue growth
Hands-on support to remove obstacles and keep you focused on your goals
With a CSM, you gain clarity, strategic direction, and a trusted partner for your business journey on Kajabi.
How the Program Works
If you’re on Kajabi’s Pro Plan, you’re eligible to work directly with a Dedicated CSM. Here’s what to expect:
1:1 Kickoff Call
Your CSM will schedule a live kickoff session to understand your business, align on goals, and identify immediate growth opportunities.
Ongoing Strategic Guidance
You’ll have access to your CSM through:
Email support for quick questions, strategic guidance, or escalations
Ad hoc check-ins for live interactions around big moments for your business, such as a new launch, site review, and more.
When You’ll Hear from Your CSM
Your journey with a CSM begins after onboarding:
Step 1: Onboarding & Launch Programming
Start with curated live webinars, guided content, and launch programming to help you reach your first dollar quickly.
Step 2: Introduction to Your CSM
After you’ve had a chance to explore Kajabi and begin building your business, your CSM will reach out to officially kick off your dedicated partnership.
If you would like to get connected sooner, please email us at [email protected].
Why a Dedicated CSM is Different
A CSM isn’t just support, they’re a proactive strategic consultant inside Kajabi. Their role is to:
Understand the ins and outs of your business.
Provide clarity and confidence in your next steps.
Partner with you to unlock sustainable growth.
Dedicated Customer Success Managers are a key benefit of the Kajabi Pro Plan. They combine Kajabi’s powerful data with personalized guidance to help you scale confidently.
If you’d like access to a Dedicated CSM, upgrade to the Pro Plan in the Billing tab of your account settings today.