Why didn’t my new Member receive an email containing their login information?
Only new Members who are manually added to your site will receive an email containing their login information.
Click here to learn how to manually add a new Member to your site.
The email that contains a new Member's login information is called the Member Welcome Email.
The Member Welcome Email is a system-generated email that contains the Member's username (which is their email address), a system-generated password, and a link to your site’s login page.
It is important to keep in mind that new Members who are added to your site through an Offer purchase will not receive the Member Welcome Email.
Tip:
Ensure that your Member was added to your site manually, rather than through an Offer purchase. If your Member was added to your site manually and is unable to locate the Member Welcome Email, advise your Member to double-check their email's spam or junk folder.
