How to Get Help From Kajabi Live Agents

HelpCenter
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Learn how to reach out to the Kajabi Support team to help you with your technical questions about Kajabi. 

In this article:

When is Live Chat available?

Kajabi's Live Chat hours vary depending on your Kajabi Subscription Plan.

Basic Kajabi Plan

If you are on the Basic Kajabi Plan, you have access to Live Chat during business days from 6am-5pm Pacific Time!

Live Chat is not available outside regular business hours if you are on the Basic Kajabi Plan.

Please feel free to reach out to us by submitting a request for assistance outside regular business hours. 

Looking for 24/7 Live Chat? Upgrade to a Growth or Pro plan in your Kajabi billing settings.

Growth or Pro Plan

If you are on the Growth or Pro Kajabi plan, you have access to 24/7 Live Chat!

Note:
Having trouble accessing your account? Click here to learn how to reset your password.

How to access live chat from Kajabi

Based on your Kajabi Plan, you can chat with Live Agents directly from your Kajabi account.

To access live chat from your Kajabi Dashboard:

  • Log into your Kajabi account.
  • Click your profile avatar in the top right corner of your Kajabi Dashboard.
  • Then, click Contact support.
    Here you can access the Help Center, contact support via email, join a live webinar, start a live chat with an agent, learn about Kajabi Access, or provide feedback.
  • Select Start Live Chat if available.
  • Click New Conversation.
  • Enter your inquiry in the text bot field. Please be specific.
  • Click the Send arrow.

Ask any question you'd like or simply let us know how we can help:

If you're having trouble getting through the first support window, clear your cache and cookies from your browser and try again.

Feel free to reach out to us for any technical questions by submitting a request. We look forward to hearing from you!

Note:
Kajabi's Technical Support is only available to Kajabi customers with the help of our Support team. Keep in mind custom coding is not offered by Kajabi. If you are unfamiliar with custom coding and wish to apply it to your site, we recommend consulting professional assistance outside Kajabi. Need help finding professional assistance? You can find help for services you may need as a member of the Official Kajabi Facebook Community! Every month we create a #HelpWanted post where you can request assistance whether you need help designing your website, creating a Facebook ad campaign, or anything else you may need! Click here to view the latest post. 

How to access live chat from the Help Center

If you have a Kajabi account, you can also access support directly from the Kajabi Help Center!

  • Scroll down a Help Center page to the black “Contact Us” banner.
  • Click Get in touch:

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If you're not logged in

  • If you’re not signed into Kajabi, you can next either click a panel to log in to receive email or chat support, or click a panel to get help logging into your account:

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If you are logged in

  • If you’re signed into your Kajabi account, you’ll be taken to a page where you can either submit a form requesting email support or click a “Chat with agent” button to start a live chat with a support agent:

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Note:
If you’re on the Kajabi Basic Plan, the “Chat with agent” button on the support form will only be active during Kajabi’s regular business hours of 6am-5pm PST.

And that’s how you can get help from Kajabi Live Agents! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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