How to Get Help From Kajabi Live Agents
Learn how to reach out to the Kajabi Support team to help you with your technical questions about Kajabi.
In this article:
- When is Live Chat available?
- How to access live chat from Kajabi
- How to access live chat from the Help Center
When is chat support available?
Kajabi's chat hours vary depending on your Kajabi Subscription Plan.
Basic Kajabi Plan
If you are on the Basic Kajabi Plan, you have access to chat support during business days from 6am-5pm Pacific Time!
Chat support is not available outside regular business hours if you are on the Basic Kajabi Plan.
Please feel free to reach out to us by submitting a request if chat support is not available.
Looking for 24/7 chat support? Upgrade to a Growth or Pro plan in your Kajabi billing settings.
Growth or Pro Plan
If you are on the Growth or Pro Kajabi plan, you have access to 24/7 chat support!
Note:
Having trouble accessing your account? Click here to learn how to reset your password.
How to access chat support in Kajabi
- Log into your Kajabi account.
- Click Contact support on the bottom-left corner of the dashboard:
- Select Start Live Chat if available.
- Click Start a conversation on the conversation list.
- Send a message with a detailed description of what you need help with.
Note:
Keep in mind custom coding is not offered by Kajabi. If you are unfamiliar with custom coding and wish to apply it to your site, we recommend consulting professional assistance outside Kajabi.