Here at Kajabi, we take email deliverability and related topics very seriously. We have and continue to implement many procedures and protocols to ensure your confidence in the platform’s features.
Unfortunately, there are many factors that come into play when emails get blocked or not going directly to the inbox. These can be caused by temporary outages, incorrect email configurations, subject lines, the email body contact, false positives, unsecured links in the email, and many others. To learn more about these use cases, please see our article on Demystifying Email Deliverability.
We have implemented many automated detection protocols, and as soon as we have any indications that a blocklist, anti-virus, or ISP security suite may be preventing emails from successfully delivered to a recipient, we reach out to the involved entities as soon as possible to:
- Understand all the circumstances surrounding the listing,
- Work with these entities to get removed from the list,
- And effectively mitigate future instances to prevent this from happening again.
The various entities that create these lists will have different procedures for the review. We always work with these groups immediately once the block is detected; however, we do not have complete control over the timelines associated with the removal of the list. Although we have protocols in place, we appreciate bringing any email issues or under similar circumstances to our attention so we can investigate and address them promptly. Please see this article on How to Get Support.
To learn all about the ins and outs of emails, we highly suggest reading this collection of articles, Email Best Practices.