The Kajabi mobile app is critical in helping our customers connect with their customers and helping them learn more. It’s great for learning on the go, and it allows your customers to fit the content they own into their lifestyle.
In this article:
- Recent improvements to the Kajabi mobile app
- Recent changes to the iOS app
- What do these changes look like?
- Alternatives to the Kajabi Mobile App
- How you can help your customers
Recent improvements to the Kajabi mobile app
Kajabi is dedicated to delivering an extraordinary mobile experience for your customers, which is why we recently introduced several new features:
- The app now supports audio in the background. Users can swipe away from the app or lock the device and continue listening to the Kajabi course in the background.
- The app now supports video casting to other devices like Apple TV, Roku, and Chromecast.
- Categories can now be expanded and collapsed, which makes it easier to navigate through your courses.
- A new favorites tab lets users view all of their favorite posts.
- The app is faster to load and provides a snappier user experience.
Changes to the Kajabi iOS mobile app
After several months of dialogue with Apple, we have been informed that we must adapt the iOS Kajabi mobile app to comply with Apple's terms of service.
After exploring all possible options to ensure we have the most minimal impact on user experience, and to adhere to Apple’s terms of service, changes have been made to the interactive features on the iOS Kajabi mobile app including community, post comments, and assessments.
While we are disappointed in this change, we want to assure you that we have done everything we can to minimize the number of features affected.
Here’s a summary of what you need to know about the recent changes:
- The Android mobile app and web application are not impacted.
- Your customers will still be able to consume courses on the app without these interactive features.
What do these changes look like?
Your customers will still be able to consume courses on the app without these interactive features. And they will be able to use the web browser of their iOS mobile device to access the full suite of features that are available in the web application.
When accessing an interactive feature in the iOS mobile app, you will simply be asked to continue the action in your mobile web browser, rather than in-app:
Despite this temporary setback, we will not stop innovating and looking for ways to improve the mobile app. Our dialogue with Apple is ongoing, and we will continue to update you on any developments.
Alternatives to the Kajabi Mobile App
If your customers would like to utilize all the interactive features of Kajabi they can still leverage their mobile web browser to log in to their customer library. The Kajabi web application will not be impacted by any of these changes, including iOS mobile web browsers.
Click here to learn more about how to access Kajabi in your mobile web browser.
How you can help your customers
Not sure how to talk to your customers about this change? Here’s some customizable swipe copy to get you started.
SUBJECT LINE: Changes to Kajabi’s iOS mobile app
SUBJECT LINE: Apple users: Changes to Kajabi mobile app
SUBJECT LINE: Do you use Kajabi’s mobile app? Read this
Hey {NAME},
As many of you know, I use Kajabi to power {BRAND/BUSINESS NAME}
and deliver the content for {PRODUCT NAME(S)}.
And I know that many of you enjoy watching that content on the
Kajabi mobile app.
That’s why I want to let you know that for anyone using
the Kajabi mobile app on an Apple device, changes are coming.
Don’t worry: These changes won’t affect your ability
to use the app to watch my content on an Apple device.
To comply with Apple’s terms of service, Kajabi has removed the
interactive elements of their app on iOS.
That means things like community, post comments, and assessments
won’t be available in-app if you access the app
with an Apple mobile device.
If you access the app with an Android device or
web application, nothing will change.
While these iOS changes aren’t great,
if there is one thing I know about Kajabi,
it’s that they care deeply about your ability to have access to
my products anywhere, anytime.
But in the meantime, no matter what device you use,
you can still use the
Kajabi mobile app to access your purchase
and keep making progress
towards {CUSTOMER GOAL/PROMISE OF YOUR PRODUCT}.
And as always, I’m with you every step of the way.
Your Signoff
PS: Do you have questions about this change to
Kajabi’s mobile app on iOS?
Find answers in their help center article.
