How to Connect a Custom Email Domain with CloudFlare

Theodore Cameron

Updated

Learn how to connect your custom email domain from CloudFlare to your Kajabi Account.

Note:
This article can help you connect your custom email domain from CloudFlare, but if you are looking to connect a custom domain to Kajabi click here.

In this article:

Connecting your custom email domain with CloudFlare

If you're using CloudFlare, log into your CloudFlare account to add your unique DNS Records. 

To connect your custom email domain to Kajabi, you'll need to add the following DNS records provided by Kajabi to your DNS provider:

Note:
Don't delete or replace existing DNS records when you add new DNS records provided by Kajabi.

How to add your unique DNS records to CloudFlare

To add your DNS records from Kajabi to CloudFlare:

Step 1. Create your unique DNS records in Kajabi

In order to generate your unique DNS records in Kajabi, you must first add your custom email domain in your Kajabi Marketing Settings.

To create your DNS records:

  • Open the Settings tab on the lower left of your Kajabi dashboard.
  • Select Marketing Settings.
  • Scroll down to the Email Settings section.
  • Locate your Custom Email Domain settings.
  • Input the From name, From email, and Reply-to email for your custom email domain.
  • Then, click Setup Custom Email Domain.
  • Your unique DNS records will appear on the Custom Email Domain Setup page:

Step 2. Add TXT Records

Please note that Kajabi may use different terms for some of the values in a DNS record than those used by any given DNS provider, like CloudFlare. For instance, the terms "Name", "Host", and "Host Name" usually refer to the same DNS record component.

To add your TXT records:

  • Log into your CloudFlare dashboard and click into your Active domain.
  • Select the DNS tab.
  • Click +Add Record and select TXT from the Type dropdown.
  • Copy the Name value for the first TXT record created by Kajabi and paste it into the Name field in CloudFlare.
  • Keep the default value in the TTL field.
  • Then, copy the Content value in Kajabi and paste it into the Content field in CloudFlare.
  • Click Save to add your record.
  • Repeat these steps to add the second and third TXT records:

Step 3. Add MX Records

  • Click +Add Record and select MX from the Type dropdown.
  • Copy the Name value for the first MX record created by Kajabi and paste it into the Name field in CloudFlare.
  • Then, copy the Mail Server value in Kajabi and paste it into the Mail server field in CloudFlare.
  • Keep the default value in the TTL field.
  • Enter 10 for the Priority. 
  • Click Save to add your record.
  • Repeat these steps to add the second MX record, with the Priority set to 20:

Step 4. Add CNAME Record

  • Click +Add Record and select CNAME from the Type dropdown.
  • Copy the Name value for the first CNAME record created by Kajabi and paste it into the Name field in CloudFlare.
  • Then, copy the Target value in Kajabi and paste it into the Target field in CloudFlare.
  • Click the Proxy status toggle off (from "Proxied" to "DNS Only").
  • Keep the default value in the TTL field.
  • Click Save to add your record:

Need more help? Learn to manage your DNS Records in CloudFlare.

Step 5. Wait!

The verification process can take up to 48 hours due to the timeframe for the Domain Name System (DNS) changes to propagate.

What does this mean?

To create a successful connection:

  • A custom subdomain has been added to ensure that your records don't interfere with existing domains.
  • Your DNS changes must propagate, meaning that Internet Service Provider (ISP) nodes across the world must update their caches with your new DNS information.

Can I send emails during this time?

Yes! As your custom email domain propagates, your marketing emails will continue to send via Kajabi's shared marketing email domain. 

Can I make changes to my 'from' information during this time?

After updating your DNS records, you can continue to make changes to your "from name", "from email", and "reply-to email". These changes will not impact your custom email domain setup.

Regardless of your connection status (i.e. connection pending, error, or successful connection), you can continue to make changes to your 'from' information. 

How will I know when it's done?

After the verification process has completed, you'll receive an email notification from Kajabi Support:

  • Your custom email sending domain is confirmed
  • There is a problem with your custom email sending domain

If you've received an email notification that your custom email domain is confirmed, your marketing emails will now be sent to your list using your newly branded email domain!

And that’s how you can connect your custom email domain with CloudFlare! Please vote below and let us know if you found this article helpful. We value your feedback. Thanks for being the best part of Kajabi!

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